SAN DIEGO--(BUSINESS WIRE)--XiFin received the top customer and user satisfaction scores in nine of 18 revenue cycle management (RCM) services key performance indicators and outscored 19 competitors to rank #1 overall in Black Book Market Research surveys of 2,663 healthcare and medical users of RCM solutions for laboratories, radiology, and outpatient service providers and other ancillaries. XiFin outscored the nearest competitor with three times the number of top scores (nine #1 rankings vs. three #1 rankings).
“XiFin was the only vendor to be ranked #1 and score in the top 10 percent of competitors in each of the 18 evaluation categories in Black Book surveys of both outsourced laboratory RCM and radiology RCM users,” said Doug Brown, president of Black Book Research. “In the key areas of trust, accountability, transparency and ethics, XiFin was unmatched as a highly recommended vendor that exceeds expectations and consistently delivers overwhelming satisfaction to their customers.”
XiFin received the top score (#1 rank) for the following critical performance criteria: 1) trust, accountability, transparency, and ethics; 2) best of breed technology and process improvement; 3) data security, patient privacy, and backup services; 4) deployment and implementation; 5) innovation and optimization; 6) strategic alignment to provider goals and client’s mission; 7) client relationships and cultural fit; 8) reliability; 9) brand image and marketing communications.
“We’re grateful for the industry recognition and for their ongoing support and confidence in choosing XiFin’s reliable, secure, and innovative solutions to help them address their workflow and revenue cycle challenges,” said Kyle Fetter, XiFin chief operating officer. “We remain committed to delivering best-in-class innovation, expertise, and advocacy to help healthcare providers achieve financial strength and the power to do good for more patients.”
See Black book’s full report of vendor rankings and a breakdown of the survey methodology at www.xifin.com/blackbook23.
About Black Book™
Black Book Market Research LLC provides vendor-neutral archival solutions and healthcare IT users, media, investors, analysts, quality-minded vendors, and prospective software and services buyers with comprehensive comparison data of the industry’s top respected and competitively performing solutions vendors. The largest user opinion poll of its kind in healthcare IT, Black Book™ collects over 1,000,000 viewpoints on information technology and outsourced services vendor performance annually. www.blackbookmarketresearch.com.
XiFin is a healthcare information technology company that empowers healthcare organizations to navigate an increasingly complex and evolving healthcare landscape. Through innovative technologies and consulting services, we deliver operational efficiency, interoperability, and simplicity. Our solutions enable organizations to achieve stronger finances, streamline operations, and develop industry-leading business strategies. XiFin delivers THE POWER TO DO GOOD so that healthcare organizations can do more good for more patients. Visit www.XiFin.com, follow XiFin on Twitter and LinkedIn, or subscribe to the XiFin blog to learn more.