Mobile Heartbeat® Announces Critical Voice Enhancements and First-of-Its-Kind Resiliency for its Clinical Communication and Collaboration Platform

New Banyan Voice Enhancements Protect Personal-Device Privacy and Add Resiliency Designed for Mission-Critical Hospital Workflows

WALTHAM, Mass.--(BUSINESS WIRE)--Mobile Heartbeat, the proven leader in enterprise clinical communication and collaboration (CC&C), today announced two major enhancements to its Voice module, part of the Banyan Platform: the Privacy-First Calling Bundle, designed to protect personal device privacy and drive care team adoption, and Banyan Continuity Services, a first-of-its-kind resiliency layer that safeguards communication during service disruptions. These integrated capabilities strengthen Banyan as the trusted system of action for care teams—enabling faster decisions, more secure collaboration, and resilient operations across the enterprise.

Advancing Privacy in Enterprise Voice Calling Elevates the Provider and Clinician Experience While Enabling Hospital Staff to Take Action

Communication failures in healthcare carry serious consequences—The Joint Commission reports they are among the most frequent causes of harmful medical errors, with 67% relating to handoffs¹. While messaging and documentation play important roles, voice calling remains critical when teams must rapidly align and make time-sensitive decisions — yet adoption suffers when users must share their personal cell phone numbers. That's why Banyan Voice, designed to complement EHR workflows, now includes the Privacy-First Calling Bundle to ensure every interaction is protected with enterprise-grade privacy and security.

The bundle includes:

• Number Masking – Protects clinicians by replacing personal numbers with masked identifiers within the Banyan directory.
• Custom Caller ID – Ability to display a designated facility or department number when a user makes a phone call—preserving privacy while maintaining professional communication.
• Virtual Number – Enables staff to call colleagues from personal devices through Banyan Voice without exposing their phone numbers. Recipients see the caller’s name and secure Banyan number.

“We believe the team that coordinates fastest delivers the safest, best outcomes,” said Bill Reid, Vice President of Product Management at Mobile Heartbeat. “The Privacy-First Calling Bundle empowers providers and clinicians to communicate confidently, knowing their personal information is protected while they collaborate quickly and effectively.”

Introducing Banyan Continuity Services: Delivering Unmatched Resiliency for the Banyan Voice Platform

Recent large-scale service disruptions have shown health systems need safeguards that preserve essential communication when primary services fail. Mobile Heartbeat’s response to this industry challenge is Banyan Continuity Services, an innovative resiliency framework that meets healthcare's mandate for high availability by ensuring access to directory and calling capabilities during cloud outages or regional disruptions like hurricanes.

“Communication must work—every time, all the time,” said Alex Horn, Senior Manager, Nursing Technologies, at HCA Healthcare. “Banyan Continuity Services is engineered to deliver exactly that; our leaders have confidence their clinical teams can continue communicating, regardless of the disruption.”

Mobile Heartbeat leads enterprise clinical communication with the largest deployments, most patents, and unmatched customer success. Trusted by leading health systems nationwide including HCA Healthcare® and Corewell Health East™, Mobile Heartbeat powers over 300,000 users and continues to reinvent enterprise mobility for healthcare.

To learn more about the Banyan Voice Privacy-First Calling Bundle and Banyan Continuity Services, visit Mobile Heartbeat.com.

About Mobile Heartbeat

Mobile Heartbeat is the authority for enterprise clinical communications. Our Banyan platform enables care teams to communicate across multiple modes, prioritize urgent messages, and reduce overload—empowering clinicians to focus on patients.

Unlike inefficient solutions, Mobile Heartbeat delivers a fully interoperable, cloud-native platform that integrates seamlessly with EHRs, acting as the “system of action” alongside the EHR “system of documentation.”

¹Source: The Joint Commission, "Reducing Handoff Communication Failures and Inequities in Healthcare," August 22, 2024