AI for Every Practice: eClinicalWorks Survey Highlights Growing Impact of AI in Healthcare

eClinicalWorks leads the charge in making AI tools accessible and impactful across all healthcare settings

WESTBOROUGH, Mass.--(BUSINESS WIRE)--eClinicalWorks®, the largest ambulatory cloud EHR and the first AI-driven EHR, announced the results of a recently conducted survey, which revealed an upward trend in the adoption of AI solutions across practices and healthcare organizations of all sizes. Nearly 900 healthcare professionals participated in the survey, including executives, front-office staff, providers, billers, and technical support staff from practices of all sizes. Approximately half of the respondents confirmed utilizing one or more AI tools in their practice to enhance operational efficiency. The survey confirmed the many benefits of AI in healthcare, showcasing its successful applications while revealing areas of untapped potential. The full report is available here.

“Our mission is to democratize AI and make innovation accessible to every healthcare practice,” said Girish Navani, CEO and co-founder of eClinicalWorks. “AI is transforming healthcare—from solo providers to large health centers—empowering clinicians, improving efficiency, and driving smarter care decisions. We’re building affordable, interoperable AI solutions designed for every specialty and every practice, regardless of which EHR they use.”

Key findings of the survey:

AI for every practice: How AI is empowering providers and improving care access.

Rapid AI Adoption Driving Better Outcomes and Efficiency

• 50% of practices surveyed are already using at least one AI solution to enhance their operations and patient care.

Transforming Fax Efficiency

• 64% of users save over one hour daily by automating fax inbox management with eClinicalWorks Image AI.

Reinventing Your Contact Center

• 72% of practices plan to implement healow Genie to automate patient communication and reduce administrative workloads.

Empowering Clinicians & Staff

• 72% of AI users rely on Sunoh.ai to streamline documentation workflows, allowing clinicians to focus more on patient care.
• 66% of Sunoh.ai users save 1-4 hours or more daily, showcasing how AI gives valuable time back to providers.

Empowering Decision-Making Across Clinical and Financial Workflows

• Over 57% of AI users leverage the AI Assistant for PRISMA, reducing the average two hours spent daily by practices that don’t use AI to gather external records.
• 53% of practices plan to adopt RCM AI to improve revenue cycle management and enhance financial accuracy.

The Next Horizon – Smart Glasses & Ambient Computing

• 76% of respondents agree that smart-glasses, powered ambient computing technologies will enhance care delivery and patient outcomes.

Methodology

eClinicalWorks conducted an on-site survey during the 2025 eClinicalWorks and healow National Conference. A total of 887 healthcare professionals responded, including C-suite executives, front-office staff, doctors, billers, and technical support staff. After the conference, a follow-up survey measured attendees’ thoughts on smart glasses.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation, offering cloud-based solutions for Electronic Health Records and Practice Management. The company supports ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems to manage their revenue cycle, patient relationships, and Population Health initiatives. A large network of over 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for its flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. By combining innovation, leading-edge technology, and showcasing a strong commitment towards patient safety, eClinicalWorks empowers practices to grow and thrive amid the 21^st-century challenges in healthcare. For more information, visit www.eclinicalworks.com, follow us on LinkedIn, Facebook, and X/Twitter, or call [phone].