eClinicalWorks and healow Telehealth Solutions Help 41-Provider FQHC Improves Patient Access to Care

Maine-based Bucksport Regional Health Center improves patient engagement and patient experience with the healow app

WESTBOROUGH, Mass.--(BUSINESS WIRE)--eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Bucksport Regional Health Center, a Maine-based Federally Qualified Health Center (FQHC), is successfully leveraging eClinicalWorks and healow® to improve patient engagement and care access. The FQHC is utilizing the eClinicalWorks patient portal, healow App, and healow TeleVisits™ and has since reported enhancing its virtual patient care by web-enabling 60% of the total patient population.

"Telehealth has become integral to delivering quality care,” Jessica Fernald, Clinical Application Specialist at Bucksport Regional Health Center. “Telehealth services have become widely used for our behavioral health med management services. We have two psychology Family Nurse Practitioners (FNPs) who work from home and provide Med Management Services to patients. This is the highest used telehealth visit we see in use, even after the pandemic.”

The healow App is a comprehensive platform that offers patients access to their health records, telehealth services, messaging, appointment reminders, notes, and medication management. The HIPAA-compliant virtual visit platform, healow TeleVisits, offers, pre-visit questionnaires, vitals capture, and screen sharing. This allows providers to care for patients anytime, anywhere, through any device. The convenience of telehealth has led the health center to improve patient satisfaction and access to health services.

"Bucksport Regional Health Center’s success is a testament of how technology can transform healthcare delivery for all specialties,” said Girish Navani, CEO and cofounder of eClinicalWorks. “eClinicalWorks is uniquely poised to help health centers with unified health solutions that enhance patient engagement and streamline operations. Through advanced solutions we aim to empower health centers and providers to offer quality care, which is vital in today's competitive healthcare landscape."

Bucksport Regional Health Center today offers primary medical care, dental services and behavioral health services to its patient community in Bucksport and around areas. Through the eClinicalWorks patient portal, the health center can empower patients to update demographics, complete forms and questionnaires, request prescription refills, access educational materials, request appointments through healow® Open Access®, join a telehealth visit, make a payment, and more.

About Bucksport Regional Health Center
Founded in 1974 by two paramedics and physician assistants, Bucksport Regional Health Center today offers primary medical care, dental services and behavioral health and serves just under 8,000 people in Bucksport and surrounding areas in Maine, USA. It is a Federally Qualified Health Center (FQHC), with well-equipped staff to serve their patients’ needs. It is their vision to provide an experience that includes caring, compassion, quality, safety, innovation, and excellence with a focus on the mind/ body connection. To learn more, visit https://www.bucksportrhc.com/.

About eClinicalWorks
eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation, offering cloud-based solutions for Electronic Health Records and Practice Management. The company supports ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems to manage their revenue cycle, patient relationships, and Population Health initiatives. A large network of over 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for its flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. By combining innovation, leading-edge technology, and showcasing a strong commitment towards patient safety, eClinicalWorks empowers practices to grow and thrive amid the 21^st-century challenges in healthcare. For more information, visit www.eclinicalworks.com, follow eClinicalWorks on LinkedIn, Facebook, and X/Twitter, or call [phone].

About healow
healow is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs, and promote better medical outcomes. Learn more at plus.healow.com.