Newrez Appoints Industry Veteran Jay Jones as Chief Servicing Officer to Lead Next Phase of Growth and Technology Transformation

FORT WASHINGTON, Pa.--(BUSINESS WIRE)--Newrez, a leading homeownership company and one of the country’s largest mortgage servicers, today announced the appointment of Jay Jones as Chief Servicing Officer, effective immediately.

In this role, Jones will oversee Newrez’s $879 billion servicing portfolio and industry-leading third-party servicing franchise. He will also be responsible for leading the transition to ValonOS, beginning in early 2027. The AI-native operating system is designed to improve efficiency and create a more seamless experience for the more than 4 million homeowners on the Newrez platform.

Jones brings more than 30 years of mortgage industry experience and key industry relationships, most recently serving as Chief Servicing Officer at Rocket Mortgage, where he led the nation’s largest servicing business. He also played a key role in integrating the Rocket and Mr. Cooper servicing portfolios. Previously, Jones served as Executive Vice President of Servicing at Mr. Cooper and held leadership roles at CIT Bank, OneWest Bank, and IndyMac Bank.

“Servicing is a foundation of our business, and bringing in someone of Jay’s caliber speaks to the importance we place on our platform and servicing team,” said Newrez President Baron Silverstein. “Jay understands what our servicing clients and homeowners expect from us, and as we move to ValonOS, he will help build the next era of our industry-leading servicing experience.”

“Newrez has built a servicing business that clients trust and homeowners count on, pairing deep human expertise with strong digital capabilities. There is tremendous opportunity to build on that foundation and set a new standard in our industry for servicing excellence,” said Jones. “My focus will be on supporting our servicing team, delivering for our clients, and serving homeowners throughout their homeownership journey. Our mission is to make home happen, and that doesn’t end at closing day.”

About Newrez
Newrez, a Rithm Capital Corp. (NYSE: RITM) company, is a top five nonbank mortgage lender and primary mortgage servicer, according to Inside Mortgage Finance^®, dedicated to providing a customer-first experience throughout the homeownership journey. Newrez offers industry-leading servicing capabilities, delivering for homeowner customers from the Newrez portfolio and those of its third-party customers, as well as a robust origination model with presence in the wholesale, correspondent, consumer direct, and joint venture verticals. Newrez's mission is “to do everything possible to make home happen” through a wide array of products and services. Newrez was established in 2008 and is headquartered in Fort Washington, PA. To learn more about Newrez, visit: www.newrez.com.