Dialpad Expands Partner Marketplace Ecosystem Connecting Customers, Integrations and Partners

New marketplace simplifies solution discovery, partner engagement and integration development, helping businesses connect the systems and expertise they need to work smarter

SAN RAMON, Calif.--(BUSINESS WIRE)--Dialpad, the AI platform for customer experience, today announced an expanded Dialpad Marketplace designed to make it easier for businesses to discover integrations, connect with channel partners and extend the value of their existing technology investments. The refreshed marketplace brings Dialpad’s growing ecosystem of technology integrations and partner expertise into one unified destination, helping customers find integrations and partner solutions that fit the tools and workflows they already use, including AI and agentic solutions.

As businesses rely on increasingly interconnected technology stacks, finding the right integrations and implementation expertise can be challenging. Customers need straightforward ways to evaluate solutions, understand how they connect with existing systems, and identify the right partners to help them meet their business goals. The expanded Dialpad Marketplace addresses these needs with a more streamlined experience for discovering, evaluating and connecting with agentic solutions across the entire Dialpad ecosystem.

The refreshed marketplace introduces three key enhancements:

• A unified destination for integrations and partner expertise. Customers and Dialpad teams can discover technology integrations and certified channel partners organized by expertise, solution category and industry. Marketplace offerings help users understand how solutions work with Dialpad and identify the right options best suited for their business needs.
• A more direct path from discovery to engagement. Customers can evaluate available solutions, activate integrations and contact partners directly to explore their capabilities and services. By making it easier to move from discovery to action, the marketplace helps businesses connect their systems and build workflows around their existing tools and priorities.
• A streamlined experience for developers and partners. A guided developer path helps technology providers build, submit, and publish integrations. A dedicated partner portal allows partners to work with Dialpad to maintain their listings and share product updates and new releases, helping simplify the app refresh process for users. These capabilities help partners keep information current while making it easier to bring new solutions to the Dialpad ecosystem.

“Businesses shouldn’t have to rethink how they work just to get more value from their technology. Our growing partner ecosystem is about meeting customers where they are, connecting the systems they already rely on and making it easier to find the expertise they need,” said Jim McGarry, SVP of Global Channel Sales at Dialpad. “The expanded marketplace creates a more direct connection between customers, technology providers and certified partners. It also gives developers and partners a clearer path to bring their innovations to the businesses that can benefit from them. It’s never been easier to tap into valuable integrated solutions and bring them into your techstack.”

Growing an ecosystem built around how businesses work

The marketplace builds on Dialpad’s existing open ecosystem strategy, which brings together integrations, APIs and technology partnerships to help businesses connect communications with the applications and workflows they use every day. Rather than requiring customers to work across disconnected systems, Dialpad’s broadened ecosystem brings conversations, customer information and business processes closer together for more complete customer intelligence.

“Every customer conversation contains valuable intelligence,” said John Bourne, Senior Vice President, Global Channels and Alliances at Verint. “Bringing Verint to the Dialpad Marketplace helps organizations connect that intelligence with existing workflows and turn it into measurable business outcomes.”

For users, this flexibility makes it easier to build a technology environment that supports their specific needs, whether they are connecting communications with customer relationship management (CRM) systems, streamlining contact center workflows, or exploring solutions tailored to their industry. The connected environment is designed to help organizations bring data, insight and action together to support more relevant customer experiences.

For partners, the marketplace provides a central destination to showcase their solutions, reach enterprises exploring new capabilities and establish direct connections with potential customers. In collaboration with Dialpad, the guided development and publishing experience further supports the ecosystem’s growth by simplifying how partners bring integrations to market as well as how to keep their offerings up to date.

“Dialpad’s revamped Marketplace makes it easier to directly connect developers and customers by easing the process of discovering and using trusted, pre-integrated tools,” said Darren Gill, Chief Revenue Officer at PCI Pal. “Together, we help Dialpad customers securely complete payments across live conversations and automated interactions, including chatbots and AI-powered experiences. PCI Pal’s secure payment capabilities support PCI DSS compliance while enabling seamless, trusted transactions, however customers choose to engage.”

As Dialpad continues to expand its network of integrations and channel partners, the marketplace will serve as a central point of connection between Dialpad, its customers and the broader community of innovators building complementary solutions.

“Organizations need their communications platform to work with the systems their teams already use. They need the data flowing between them in a way that supports how their business operates,” said Nick Enger, President and CTO at Advanced Technology Consulting. “As a certified Dialpad channel partner, ATC helps bring communications, CRM, ERP, databases, APIs, and legacy systems together enabling cleaner real-time data, workflow automation, and a stronger foundation for AI. Dialpad’s expanded Marketplace makes that expertise easier to discover.”

To explore integrations and certified partners, visit the Dialpad Marketplace. Technology providers interested in joining the ecosystem can explore Dialpad’s partner resources and developer tools.

About Dialpad

Dialpad is the AI platform for customer experience, providing real-time AI solutions since 2018. Dialpad’s all-in-one solution understands your business and acts on your behalf, getting smarter with each interaction. Our customers are uniquely able to understand their customers, improve customer experience, increase operational efficiency, and build a lasting competitive advantage. Dialpad’s Agentic AI resolves issues, advances deals, and clears busywork, handling routine customer inquiries automatically while working seamlessly alongside human agents on complex issues. Market-leading brands including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Visit dialpad.com to learn more.