Zultys Recognized with 2026 Visionary Spotlight Award for Customer Service

SUNNYVALE, Calif.--(BUSINESS WIRE)--Zultys, the channel’s #1 hybrid unified communications and integrated contact center provider, is proud to announce that it has been recognized with a 2026 Visionary Spotlight Award (VSA) for Customer Service from ChannelVision Magazine. The VSAs are one of the channel’s longest-running award programs, recognizing innovation, leadership, and excellence for more than a decade. Zultys’ recognition in the customer service category reflects the company’s longstanding commitment to providing end users and their partners with Zultys’ U.S.-based Level 3 support team through the signature “easy” button available on every Zultys Cloud Services (ZCS) deployment desktop phone.

"Customer service has always been a strategic differentiator for Zultys," said Justin Bush, Vice President of Sales at Zultys, in a recent interview featured on ChannelVision’s CV TV on what the award means to Zultys. "This award reflects the culture we've built around putting customers and partners first. Every day, our team works to deliver exceptional experiences that build trust, strengthen relationships, and help our customers and partners succeed. We're proud to be recognized for the dedication and expertise our employees bring to every customer and partner interaction."

That commitment to best-in-channel support has helped Zultys maintain an industry-leading low churn rate, while post-support survey respondents consistently select “Strongly Agree” across all service categories, like rapid issue resolution, expert guidance, and clear communication.

"The support experience Zultys provides is second to none," said Nick Drefyus at i-NETT, a managed IT services company providing Zultys. "My clients are consistently impressed by how quickly they reach someone who can resolve their issue. Instead of being transferred between departments, they get expert help immediately. Support is one of Zultys' greatest competitive advantages."

Zultys provides hands-on support throughout the customer journey, beginning with implementation. Every ZCS deployment is supported by a dedicated U.S.-based implementation engineer who guides the customer through installation and training. Most support calls are answered on the first ring, with hold times that have averaged just 16 seconds, connecting customers directly with experienced technical experts who can help resolve their issues.

The customer experience is backed by a communications platform built for long-term reliability. Zultys strives to ensure five nines of reliability, and actually delivered six nines in 2025, with no full outages in more than a decade. That track record gives organizations the dependable communications infrastructure they need to support both employees and customers.

Zultys brings the same hands-on approach to supporting its network of channel partners. As a 100% channel-focused company, Zultys provides partners with direct access to a dedicated regional sales team, marketing professionals, and sales engineers who work alongside them throughout the sales and implementation process. Partners also have access to training, sales enablement tools, campaign-in-a-box marketing materials, and other programs designed to help them identify opportunities and better support end users. This award recognizes Zultys’ commitment to responsive, knowledgeable U.S.-based support and an exceptional customer and partner experience.

About Zultys

Zultys is a business communications platform that unifies telephony, collaboration, and an integrated contact center to deliver a consistent user experience across every deployment model. From cloud to on-premise to the channel’s only true hybrid powered by Hardware-as-a-Service (HaaS), Zultys brings together reliability, accountability, and AI you can trust—enabling intelligent interactions across voice, video, chat, and SMS within a secure, flexible environment. Please visit https://www.zultys.com for more information.

About ChannelVision Magazine

ChannelVision Magazine (www.channelvisionmag.com), which operates under its parent company, Beka Business Media, is a bi-monthly publication and website that is read by channel partners that sell all manner of voice, data, access, managed and business services – both on premise and “in the cloud” – as well as technology gear and equipment, primarily in the SMB space. ChannelVision offers a highly focused and efficient way for service providers and hardware and software companies to reach experienced channel partners targeting the small/medium business space. More than two-thirds of ChannelVision’s subscribers (plus an additional and growing Web-based readership) are telecom agents and equipment VARs. The company is also the driving force behind the annual CVxEXPO (www.cvxexpo.com) community gathering, each November in Glendale, Arizona.