Videa Launches Ambient Intelligence, Extending Voice AI from Documentation to Practice Insights

New category of conversational intelligence builds on Videa’s integrated AI platform and advances leadership in voice AI for dentistry

BOSTON--(BUSINESS WIRE)--Videa, the most adopted dental AI platform, today announced Ambient Intelligence, a new category of conversational intelligence designed to help practices learn from patient-provider exchanges during care. Built on Videa’s broader AI platform spanning imaging, clinical workflows, and voice solutions, Ambient Intelligence transforms conversations into actionable insights that improve care quality, practice performance, and operational efficiency. Ambient Intelligence is built specifically for dental practices and designed to help teams better understand patterns across discussions, case presentations, and other patient interactions. The platform helps practices gain a clearer understanding of what resonates with patients, where communication may be breaking down, and how teams can better respond to common concerns and fears.

“Imagine a dental practice where each conversation helps make the next appointment more impactful: providers get sharper with every case, and the entire team has more context to support the patient the best way possible and deliver better care,” said Florian Hillen, founder and CEO of Videa. “That is the opportunity we see with Ambient Intelligence. Voice in dentistry can do much more than document a visit. It can help practices learn from everyday interactions and turn those moments into insight that improves care.”

The initial focus for Ambient Intelligence is helping practices understand which approaches are helping patients move forward with care, including how providers explain treatment options and how patients respond. Over time, the same conversational layer is expected to unlock a wider range of practice intelligence, including:

• Where patients need more clarity to understand diagnoses, treatment options, and next steps
• How providers explain findings, recommendations, risks, benefits, and expected outcomes
• Opportunities to improve patient clarity, confidence, and follow-through
• Variations in treatment conversations across providers, locations, or visit types

“The value of Ambient Intelligence comes down to two things: conversion and hospitality,” said Dr. Chris Salierno, Chief Dental Officer at Tend. “Whether it is coaching a provider on ways to connect better with patients or identifying patterns that impact case acceptance, nothing else gives us that window into the room. It is invaluable.”

In the first six months following the launch of Voice Notes, Videa has generated 30,000 notes from over 22,500 hours of recorded audio across hundreds of practices, reflecting growing demand for voice technology across the dental practice.

As part of this expansion in voice, Voice Perio is now available for practices using Dentrix Core, Dentrix Ascend, and OpenDental, allowing hygienists to document pocket depths, bleeding, recession and mobility hands-free. Together with Voice Notes, that availability extends Videa’s voice capabilities across more of the dental practice.

Ambient Intelligence is live today for select Voice Notes customers, with a waitlist opening May 12 and broader availability planned by the end of 2026.

About Videa

Videa is transforming dentistry with AI-powered solutions that reduce complexity across the dental workflow and help practices elevate care standards, improve productivity, and drive real business value. Videa, a complete Dental AI platform, supports every aspect of dental care, from diagnostics and workflows to analytics and revenue optimization. Used by over 90,000 clinicians across more than 60 leading DSOs, Videa’s FDA-cleared AI analyzes over 500 million X-rays annually, delivering trusted insights that power consistent, high-quality care. Headquartered in Boston and backed by leading investors, Videa is advancing the future of dental care through responsible and real-world AI. Learn more at videa.ai and follow us on LinkedIn.