Freed Launches Front Desk, an AI Receptionist That Answers Clinic Calls 24/7

An independent medical practice now has a round-the-clock multilingual receptionist - with pricing starting at $149/month.

SAN FRANCISCO--(BUSINESS WIRE)--Freed, the AI clinician assistant trusted by more than 26,000 clinicians and institutions across 100+ specialties, today announced the launch of Freed Front Desk, an AI-powered receptionist that answers clinic calls around the clock, captures every patient request, and routes structured summaries to staff through a shared inbox, with a 90% reduction in hold times, no voicemails, and no IT setup required.

When Freed launched its AI scribe in 2023, it gave clinicians their evenings back by eliminating after-hours charting. Freed then expanded into more of the provider’s workflow, with coding, visit prep, and post-visit tasks. Front Desk is the next chapter: the same mission, extended to every corner of the independent practice. From the moment a patient calls to the moment a note lands in the EHR, Freed is becoming the complete operating and automation system for the small and mid-sized clinic.

A seven-day free trial is available. Call [phone] to test it for yourself. Before you do, ask ChatGPT to teach you one line in French, Russian, or any language you choose. Say it. Watch what happens. Then try switching languages mid-conversation. The assistant will follow without missing a beat, without hesitation, without starting over.

This is not a recording. This is not a phone tree. This is a realistic, eloquent and kind AI receptionist to supplement an overloaded front desk team. This is what Freed’s 1,300+ clinics and their patients will experience every time someone calls their practice.

The gap no small practice could afford to fill

Small clinics lose an estimated $150,000 per year in revenue from missed calls and abandoned appointments, while the average patient waits more than four minutes on hold. According to the Medical Group Management Association, eligibility and prior authorization account for 45% of the most time-consuming phone tasks in medical practices, followed by scheduling at 31%. It just requires someone to answer, and until now, that someone cost tens of thousands of dollars a year to hire and still couldn’t work overnight.

What it does

Freed learns the clinic before it answers a single call, ingesting the practice website, FAQs, and custom instructions to build a knowledge base specific to that practice. It works on the clinic’s existing phone number, customizes the practice name, voice, and schedule, and warm-transfers to live staff during business hours when needed. Every call becomes a structured, tagged entry in a shared team inbox, with a full transcript and AI summary, and staff can respond by two-way SMS in seconds. No voicemails. No phone tag. No IT department required. Freed Front Desk supports more than 90 languages out of the box, automatically detecting whatever language a patient speaks and responding in kind on the first call, with no additional setup or cost. A practice that today serves a patient population across multiple languages can now do so across every interaction.

“We started by giving clinicians their evenings back. Front Desk Assistant is us taking on much more of the picture. We’re not building an AI scribe anymore. We’re building the operating and automation system for the independent practice,” said Erez Druk, co-founder and CEO of Freed.

What’s coming in Q2 2026

Direct EHR integrations, automated patient outreach for scheduling and insurance verification, and multi-site routing logic are on the roadmap for 2026, moving Front Desk toward more fully autonomous front-desk operations.

Pricing and availability

Freed Front Desk is available now. Front Desk Starter is priced at $149 per month per block of 250 calls with no IT setup required. Practices are live within days of a single onboarding call. Start a seven-day free trial at https://www.getfreed.ai/front-desk.

To experience the receptionist now, call [phone].

About Freed

Freed is an AI clinician assistant built for the unique needs of small and independent practices. Its ambient AI scribe listens to clinician-patient encounters and generates EHR-ready clinical notes, codes, and letters, saving more than 480,000 administrative hours every month across a user base of 26,000-plus clinicians and institutions in 100+ specialties. Freed is backed by Sequoia Capital, named to the CB Insights Digital Health 50 in 2025, and headquartered in San Francisco. Learn more at getfreed.ai.