Securian Canada Launches Creditor Insurance Digital Claims Portal

TORONTO--(BUSINESS WIRE)--Securian Canada is pleased to announce the launch of the Creditor Insurance Digital Claims Portal, a digital platform that simplifies and accelerates how customers submit, manage and track their creditor insurance claims.

Launched in collaboration with a leading Tier 1 Canadian bank, the platform enables customers to submit critical illness, disability and job loss claims online through a personalized, bilingual portal, with the additional option to submit paper claims if customers prefer.

With a modernized and accessible interface, the Creditor Insurance Digital Claims Portal offers a seamless, customer-centric journey, allowing users to track claim statuses in real time and reducing the need for branch visits or call centre inquiries. The platform accelerates the end-to-end claims process, supporting operational efficiencies for lenders and faster turnaround times for customers.

“The Creditor Insurance Digital Claims Portal marks another important step in our commitment to delivering innovative and accessible digital solutions,” said Sara Mazhar, Chief Technology Officer and Chief Information Security Officer, Securian Canada. “Through our focus on technological innovation, we can better support Canadians by providing products anchored in transparency and trust, while also giving our partners tools that allow them to offer simpler experiences to their customers.”

The portal provides a personalized experience, allowing users to access from the device of their choice. It reduces manual processes for lenders, streamlining workflows and freeing up resources.

Learn more about the Creditor Insurance Digital Claims Portal.

About Securian Canada
We’re here for all Canadians and their families – however they define family – because everything we do helps build secure tomorrows. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

Securian Canada is a leading insurance provider with more than 65 years of experience innovating in the Canadian Financial Institution and Association and Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve. Securian Canada operates as an independent subsidiary of Securian Financial Group, Inc.

For more information, visit securiancanada.ca.