LogicMonitor Sets a New Standard for AI-First Observability with Edwin AI and Expanded Service Intelligence

New Capabilities Including Dynamic Service Insights and Simplified Pricing Help Enterprises Anticipate Outages Safeguard Margins, and Scale Resilient, Autonomous Operations

SANTA BARBARA, Calif.--(BUSINESS WIRE)--LogicMonitor, the AI-first hybrid observability platform powering the next generation of digital infrastructure, today announced major enhancements to its LM Envision platform. These include continued innovation in AI agents with Edwin AI, the general availability of LM Uptime and Dynamic Service Insights, upcoming support for Oracle Cloud Infrastructure (OCI) and a new platform pricing model designed to simplify adoption and scale with customers as their needs grow. Together, these innovations give enterprises the foresight to prevent outages, ensure service-level health and accelerate resolution across complex hybrid environments.

Edwin AI now delivers predictive resilience at scale, with customers reporting results such as reducing noise by more than 80% and cutting incidents by up to 67%. Many organizations see measurable improvements within the first hour, as the platform begins automating the initial steps of remediation. With these advancements, IT teams can move beyond reactive operations to proactive resilience, safeguarding uptime and freeing resources for innovation.

“IT leaders are overwhelmed by alert fatigue, rising complexity and outdated, reactive operations,” said Christina Kosmowski, CEO of LogicMonitor. “That model no longer works. With Edwin AI and our new service-level intelligence, we are giving teams the foresight to anticipate issues, prevent disruptions and keep their businesses running predictably and resiliently. In a world where downtime can cost millions an hour, proactive IT is not just smart, it is a business imperative.”

“Edwin AI is a trusted member of our team, always on and relentlessly reliable,” said Saba Maroun, Chief Customer Services Officer at Nexon Asia Pacific. “Edwin AI has taken hours off our weekly workload and empowered us to make smarter, faster decisions with confidence.”

LM Uptime and Dynamic Service Insights (GA today) extend observability beyond infrastructure by mapping technology performance directly to business services. This service-level clarity enables IT leaders to pinpoint issues early, maintain SLAs and protect customer experience across on-premises, cloud, and edge systems. It also helps IT Operations teams and leaders articulate the business impact of the work they do and the technology they orchestrate.

Oracle Cloud Infrastructure (OCI) Monitoring (GA in October) will expand LogicMonitor’s multi-cloud coverage, providing unified visibility across AWS, Azure, GCP and now OCI. With OCI support, LogicMonitor strengthens its position as the broadest hybrid observability platform, helping enterprises eliminate tool sprawl and monitor every workload in one place.

To simplify adoption, LogicMonitor is introducing a new platform pricing model built around flexible Hybrid Units and three packages: Essentials, Advanced and Signature. This model provides customers with a predictable way to scale observability across devices, cloud instances, wireless and PaaS resources without adding complexity.

“Observability is no longer optional. It is the foundation of resilient, efficient and sustainable digital infrastructure,” said Garth Fort, Chief Product Officer at LogicMonitor. “With expanded service intelligence and predictable, simplified pricing, we are helping enterprises unify visibility, accelerate resolution and scale observability without unnecessary complexity. This positions our customers to thrive in the AI era.”

The new Edwin AI, Dynamic Service Insights, and LM Uptime products are available immediately, with OCI monitoring general availability in October. For more information, visit www.logicmonitor.com.

About LogicMonitor

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and Youtube.