Costco, Cleveland Clinic, NTT Data and Red Hat Show What AI-Powered Observability Can Actually Deliver

From 85% alert compression to 115% projected ROI and self-healing workflows, the 2026 Elevate Award winners are turning AI and observability into measurable results

CHICAGO--(BUSINESS WIRE)--LogicMonitor®, the AI-first platform for Autonomous IT, announced the 2026 Elevate Award winners today at its Elevate Community Conference in Chicago. The annual awards recognize LogicMonitor customers and partners that are achieving measurable business and operational outcomes through AI-powered observability.

From delivering 85% alert compression to enabling self-healing workflows and moving AI-powered diagnosis toward governed, automated remediation, this year’s winners are putting AI, automation and observability to work against real operational and business challenges.

“This year’s Elevate Award winners are showing how Autonomous IT is moving from vision to practice and delivering high-impact business outcomes,” said John Grosshans, President of Field Operations, LogicMonitor. “They’re embracing AI to move beyond visibility toward better decisions and governed action, transforming how their teams operate at scale. We’re proud to recognize what they’ve accomplished and excited to see how they continue to shape the AI-first future of IT operations.”

Bringing Autonomous IT into Practice

Autonomous IT is no longer just a future ambition. Organizations are putting the foundations in place today, progressing from trusted visibility to better decisions and governed action while keeping people in control of policies, approvals and operational risk.

At the 2026 Elevate Community Conference in Chicago, LogicMonitor customers and partners shared how they are putting that progression into practice. Through customer stories, technical deep dives and strategic discussions, Elevate showcased how organizations are moving beyond monitoring and alerts to connect trusted visibility, operational context and governed AI-led action, advancing toward Autonomous IT on their own terms.

2026 Elevate Award Winners

Customer Award Winners:

• Business Impact Award: Cleveland Clinic and Honeywell Business Automation
  • Cleveland Clinic was recognized for standardizing LogicMonitor as its enterprise observability platform, connecting ServiceNow CMDB, Dynamic Service Insights and Epic visibility while advancing AI-powered operations through Edwin AI.
  • Honeywell Business Automation has connected observability and prioritized performance SLOs to broader business outcomes, supporting more than six consecutive quarters of growth and becoming Honeywell’s leading channel of distribution.
• Autonomous IT Trailblazer Award: Markel
  • Markel integrated LogicMonitor with Red Hat to enable self-healing workflows across its Core Server Operations team, reducing reliance on manual processes and advancing more automated infrastructure operations.
• Internet Resilience Award: Costco Wholesale Corporation
  • Costco built an end-user experience observability practice that uses Catchpoint to identify third-party disruptions faster, improve troubleshooting and protect customer-facing digital experiences.
• MSP Excellence Award: Bell Techlogix
  • Bell Techlogix built an AI-powered managed service model that delivers 85% alert compression and projects 115.4% ROI and more than 21,000 labor hours saved.
• Community Engagement Award: Devon Biancarelli-Milano, Yale University
  • Devon Biancarelli-Milano has become a leading LogicMonitor community advocate through Elevate, the MVP program, User Groups and ongoing knowledge sharing with fellow customers.

Partner Award Winners:

• Strategic Partner of the Year: NTT DATA
  • NTT DATA was recognized for expanding its global observability practice with LogicMonitor, supporting hundreds of customers across complex cloud initiatives, AI-driven service delivery and joint customer growth across regions.
• Innovation Partner of the Year: AHEAD
  • AHEAD was recognized for building differentiated LogicMonitor-powered managed services and enterprise observability solutions through its Intelligent Operations practice, while advancing joint AI initiatives.
• AI Excellence Partner of the Year: World Wide Technology (WWT)
  • WWT was recognized for advancing AI-powered observability through its Advanced Technology Center, where customers can experience Edwin AI in a working environment, alongside broader investments in AI certification and customer adoption.
• Edwin AI Strategic Partner of the Year: Red Hat
  • Red Hat was recognized for connecting Edwin AI with Red Hat Ansible Automation Platform to help a growing number of joint enterprise customers move from AI-powered diagnosis toward governed, automated remediation.
• Hyperscale Cloud Partner of the Year: AWS
  • AWS was recognized for its strategic role in advancing LogicMonitor’s cloud modernization and hybrid observability strategy, supporting scalable monitoring across AWS and multi-cloud customer environments.
• AMER Partner of the Year: CDW
  • CDW was recognized for its sophisticated LogicMonitor service delivery practice, broad customer reach and continued contribution to customer growth, pipeline and market momentum across the Americas.

About LogicMonitor

LogicMonitor® is the AI-first platform for Autonomous IT, enabling enterprises to operate complex digital systems with greater resilience, efficiency, and confidence. By unifying visibility from user to code across infrastructure, cloud, Internet, and digital experience, LogicMonitor delivers the intelligence required to anticipate issues, eliminate blind spots, and take action automatically. Powered by Edwin AI, LogicMonitor helps IT and business leaders reduce operational toil, protect revenue, and accelerate innovation in an increasingly complex digital world.

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