Altera Digital Health Delivers Ambient Listening and Note Generation to Provider Practices with TouchWorks Note+

Fully integrated solution is the only to combine multimodal inputs into structured, codified data for downstream use

NIAGARA FALLS, N.Y.--(BUSINESS WIRE)--Altera Digital Health, a global health IT leader, today announced the launch of TouchWorks Note+, an ambient listening and note generation solution designed to help independent providers reduce documentation burdens, save time, improve data accuracy and enhance interactions with patients. Fully integrated with TouchWorks^® EHR, the new solution is the latest milestone in Altera’s broader investment in artificial intelligence (AI) development and electronic health record (EHR) workflow modernization.

TouchWorks Note+ is the only solution that combines and converts provider inputs from ambient listening, voice dictation, text entry and pre-set macros into native, structured, codified data for clinical use and billing. It captures ambient listening from a desktop and, in supported deployments, from a mobile device. The AI securely records natural conversations during clinical encounters from the background, allowing providers to focus fully on the patient and build stronger rapport. After the visit, the solution generates a complete, editable note draft for the provider to easily review before finalizing.

The deep integration between TouchWorks Note+ and TouchWorks EHR removes the burden on providers to manage separate login credentials, copy/paste information or repeat data entry. This helps standardize documentation across visits, enabling more efficient charting and more accurate, consistent coding so practices can better rely on the data for downstream use. Additionally, due to the solution’s proprietary AI coordination platform, Altera can leverage the most comprehensive current and future large language models (LLMs) to enable accurate, efficient data processing across different specialties and modalities.

“As a practicing physician, I know firsthand the toll documentation can take on clinical time and cognitive load. TouchWorks Note+ reimagines the provider experience, allowing providers to stay present with patients while the technology works behind the scenes,” said Dr. Jeanne Armstrong, Chief Medical Officer for TouchWorks EHR, Altera Digital Health. “It’s not just about documentation efficiency. It’s about restoring the human connection between provider and patient.”

TouchWorks Note+ is the first step in a series of AI developments enabling clinicians to spend more time with patients and less time on technology. Learn more about how TouchWorks Note+ supports the human side of healthcare here.

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit www.alterahealth.com.