Inside the AI Power Shift in AML Compliance

AI is changing how financial crime is detected and investigated—reshaping compliance programs across the industry.

PALO ALTO, Calif.--(BUSINESS WIRE)--A transformation is underway in the fight against financial crime. Despite spending over $213.9 billion annuallyⁱ on compliance, financial institutions continue to face inefficiencies, false positives, and mounting regulatory pressure. The shift to AI-first AML systems is no longer optional—it’s inevitable.

SymphonyAI, a leader in predictive and generative enterprise AI SaaS, announced today that it has been named a Leader in The Forrester Wave™: Anti-Money-Laundering (AML) Solutions, Q2 2025, a rigorous evaluation of top AML vendors by independent research firm Forrester Research.

The report gave SymphonyAI the highest possible scores (5.0) in seven current offering evaluation criteria: Admin Management, Data Integration, AI/ML Risk Scoring, Case Management, 3rd Party Integrations, Queue Definitions & Alert Routing, and Reporting.

According to the report:

• “SymphonyAI’s innovation strategy is ahead of the crowd; the vertical AI focus for delivering industry-specific solutions, the prototype previews by customers, agile releases, and customer advisory board organization cadence are strong.”

The evaluation also notes:

• “Permissions and role management for admins shine. AI- and ML-based risk scoring of transactions is above par… Risk-score explanations for investigators in case management are integrated.”

A New Era of AI-Powered Compliance

With more than 200 financial services customers, SymphonyAI is helping institutions move beyond legacy systems and adopt a more intelligent, proactive approach to AML.

Compliance teams using SymphonyAI benefit from:

• Explainable AI that builds trust with investigators and regulators
• Integrated case management for faster resolution and less fatigue
• Cloud-native flexibility that accelerates modernization
• Smart alert routing that keeps focus on true risk

“For years, compliance teams have been forced to choose between speed, accuracy, and transparency. With proven AI trained specifically on financial services challenges, they no longer have to,” said Sanjay Dhawan, CEO of SymphonyAI. “This recognition affirms what our customers already see—AI isn’t just enhancing AML. It’s redefining it.”

To read the full evaluation and see why SymphonyAI was named a Leader, please visit https://www.symphonyai.com/resources/analyst-report/financial-services/leader-2025-forrester-wave-anti-money-laundering/.

About SymphonyAI

SymphonyAI is a leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, finance, manufacturing, media, and IT/enterprise service management. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 3,000 talented leaders, data scientists, and other professionals. SymphonyAI, 2024 Microsoft Partner of the Year for Business Transformation – AI Innovation, is a SAIGroup company, backed by a $1 billion commitment from successful entrepreneur and philanthropist Dr. Romesh Wadhwani. Learn more at www.symphonyai.com.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .

ⁱ “2021 True Cost of Financial Crime Compliance Study" (LexisNexis Risk Solutions).