NICE Wins the Overall Best of Enterprise Connect 2025 Award

Winners Unveiled in Four Other Best of Enterprise Connect Category Awards, IT Hero Award and Women in Communications Spotlight Award Winners Announced

ORLANDO, Fla.--(BUSINESS WIRE)--Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), today announces NICE wins the Overall Best of Enterprise Connect award for NICE CXone Mpower Orchestrator, an intelligent command center for customer service operations for managing and optimizing workflows, not just within the contact center but across departments, channels, and systems.

The finalists for the Overall Best in Enterprise Connect award included:

• Cyara: Cyara AI Trust Misuse module, a customer experience assurance solution designed to ensure that customer interactions powered by Generative AI are accurate, reliable, and trustworthy.
• Five9: Latest additions to the Five9 Genius AI Suite, including Genius AI Process, which enables organizations to leverage customer interaction data to identify opportunities, configure AI models, and implement solutions; and Five9 AI Knowledge
• RingCentral: RingCentral AI Agents, a voice AI agent that can handle front desk and personal use cases, and is natively integrated into RingCentral’s unified communications and contact center platform.
• TC&C: Deepfake Guard, a holistic anti-deepfake solution, designed to safeguard enterprise communications and protect organizations from the growing threat of synthetic media fraud
• Theta Lake: Theta Lake as A Platform, which enables organizations to design customized Digital Communications Governance & Archiving (DCGA) security and compliance workflows to meet specific regulatory demands and achieve differentiated outcomes.
• Zoom: Zoom AI Companion 2.0 + custom AI Companion add-on, latest release of Zoom’s AI assistant, which enhances AI Companion with customization and personalization to an organization’s and user’s specific needs

Enterprise Connect also announces winners for four Category Awards:

• Best Innovation in Customer Experience: NICE, for NICE CXone Mpower Orchestrator, an intelligent command center for customer service operations for managing and optimizing workflows, not just within the contact center but across departments, channels, and systems
• Most Innovative Use of AI: Cyara, for Cyara AI Trust Misuse module, a customer experience assurance solution designed to ensure that customer interactions powered by Generative AI are accurate, reliable, and trustworthy.
• Best Innovation for AV/Video: Jabra, for PanaCast 40 VBS, a 180-degree Android-powered video bar designed for small meeting rooms.
• Best Innovation for Security/Compliance: 911 Secure, SENTRY GeoCell, designed to enhance campus security and emergency response by alerting on-site personnel when someone makes a 911 call via a cell phone

IT Hero Award and Women in Communications Spotlight Award Winners
Enterprise Connect’s IT Hero Award program honors enterprise IT professionals and teams who go above and beyond their day-to-day responsibilities to provide exceptional service, vision and expertise to their organizations. The IT Hero Award winners:

• Eric Brosius, VP Technology Services, Sun River Health
• Raj Pillai, Senior Director, Enterprise Technology & FINRA team, FINRA
• Mishary Thani, Manager, IT Solutions Engineering, Saudi Aramco

Enterprise Connect’s Women in Communications Spotlight Awards program recognizes and celebrates women who demonstrate outstanding qualities of leadership and expertise in technology. The Women in Communications Spotlight Awards winners:

• Lori Wodrich, Senior System Engineer, Amerisure Insurance
• Renee Doersch, Senior UC Manager, Alphabroder
• Elizabeth Collins, Director of Research Information Technology, University of Colorado Denver | Anschutz Medical Campus
• Christine Baumeister, VP Employee Experience & Infrastructure, GAF
• Lori Holden, Senior Director of Procurement, The Hertz Corporation

Eric Krapf, General Manager, Enterprise Connect said, “Today we recognized the most innovative tech in communications and CX. It is a privilege each year to celebrate new tech innovations and we congratulate them on their wins. We also honored outstanding enterprise IT achievers and we are very pleased to applaud them at our event.”

Winners were announced during an awards presentation at Enterprise Connect 2025. Enterprise Connect takes place March 17-20 at the Gaylord Palms in Orlando, FL. For more information and to register, visit www.enterpriseconnect.com.

For information on exhibition or sponsorship opportunities, contact Will Wise at [e-mail].

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About Enterprise Connect
For more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and customer experience in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect also serves the community with a weekly email newsletter and other digital products. For more information, visit enterpriseconnect.com. Enterprise Connect is brought to you by Informa Connect.