Crescendo Multimodal AI Secures the Overall Best of Enterprise Connect 2026 Award

Top Enterprise Industry Awards Announced Live in Las Vegas

LAS VEGAS--(BUSINESS WIRE)--Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), today announced that Crescendo Multimodal AI, a platform that unifies voice, text and visual interactions into a single continuous conversation, has won the Overall Best of Enterprise Connect 2026 Award. The solution enables customers to talk, type and share images or PDFs seamlessly while preserving context through agentic AI capabilities.

Finalists for the Overall Best of Enterprise Connect Award included:

• AudioCodes Meeting Insights On-Prem (MIA OP): Which automates the creation of accurate meeting summaries, using AI to extract key insights and action items.
• Genesys: For Genesys Cloud™ Agentic Virtual Agent, which autonomously executes workflows across channels to deliver reliable outcomes without human intervention.
• Rime Arcana V2: A high-fidelity, multilingual AI voice model designed for enterprise use, delivering natural prosody, emotional nuance, and on-prem or API deployment for scalable, production-grade voice applications.
• UJET Spiral: An AI analytics hub that unifies 100% of customer conversations and feedback, and autonomously detects product and service issues, allowing teams to fix root cause issues and eliminate unnecessary interactions at their source.
• Vonage Agentforce Identity Insights: Uses communications and network APIs for contact centers to detect fraud, verify identity and validate comms channels in real time, improving productivity, CX and security across Salesforce workflows.
• Zoom AI Companion 3.0: The next evolution of Zoom’s agentic AI solution, combining Zoom’s proprietary large and small language models with trusted third party models from partners like OpenAI and Anthropic.

Enterprise Connect also announces winners in four key Category Awards:

Best Innovation for Customer Experience (Tie):

• Crescendo Multimodal AI: Unifies voice, text, and visual interactions in one continuous conversation, enabling customers to talk, type, and share images/PDFs, seamlessly while preserving context, delivered through Agentic AI capabilities.
• NiCE CXOne: Converts engagement data into AI agents by analyzing cost to serve, customer experience, revenue, and compliance to identify top automation opportunities and generate workflows that drive business value.

Most Innovative Use of AI:

• Rime Arcana V2: A high-fidelity, multilingual AI voice model designed for enterprise use, delivering natural prosody, emotional nuance, and on-prem or API deployment for scalable, production-grade voice applications.

Best Innovation for AV/Video:

• Cisco Workspace Designer: A browser-based 3D platform that lets anyone instantly design, validate, and deploy high-performance hybrid meeting spaces—streamlining AV planning from concept to blueprint in minutes.

Best Innovation for Security/Compliance (Tie):

• Intrado OneAlert: Delivers on-prem unified emergency and non-emergency notifications, enabling schools, hospitals, and enterprises to send rapid, location-aware alerts via phones, email, screens, and more from one dashboard to coordinate response.
• Vonage Agentforce Identity Insights: Uses communications and network APIs for contact centers to detect fraud, verify identity and validate comms channels in real time, improving productivity, CX and security across Salesforce workflows.

2026 IT Hero and Women in Communications Spotlight Award Winners Announced

Enterprise Connect’s IT Hero Award program recognizes enterprise IT professionals and teams who go beyond their day-to-day responsibilities to deliver exceptional leadership, innovation and technical expertise in support of their organizations’ communications and collaboration strategies. The IT Hero Award winners:

• Tabitha Almanza, Director, Procurement, YETI
• Nathaniel Beck, IT Manager, Johnson Controls International
• Andrew Benson, Chief Innovation Officer, Envision Radiology
• Jose F. Hernandez, Communication Systems Engineer, Brigham Young University
• Mattias Liljeberg, Manager, IT Telecom, Louisiana BLUE

The Women in Communications Spotlight Awards program honors women who are driving innovation and demonstrating outstanding leadership and technical expertise in the communications technology industry. The Women in Communications Spotlight Awards winners:

• Monica Deal, Sr. Vice President, Global Customer Operations, Lexis Nexis
• Lisa Diehl, Director, Customer Care, Freshpet
• Beth Linthicum, Executive Director, Call Quality, Analytics and CX, Aetna/CVS Health
• Millicent McIntyre, Senior Director, Buyer Services, IAA (Insurance Auto Auctions)
• Patrycja Sobera, SVP & GM for Digital Workplace Solutions, Unisys

“The Best of Enterprise Connect winners highlight technologies that are not just innovative but practical,” said Eric Krapf, Program Chair of Enterprise Connect. “These builders represent solutions that organizations can deploy today to transform tomorrow, the way we collaborate, strengthen security and deliver better customer experiences.”

Winners were announced during an awards presentation at Enterprise Connect 2026. Enterprise Connect takes place March 10-12 at the Caesars Forum in Las Vegas, Nevada. For more information and to register, visit www.enterpriseconnect.com.

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About Enterprise Connect

For over 35 years, Enterprise Connect has stood at the forefront of enterprise communications, collaboration, and customer experience in North America. Delivering an impactful blend of industry-best conference tracks, innovative networking experiences, dynamic expo activations, and year-round digital engagement, Enterprise Connect also provides the very best in webinar hostings, virtual events and newsletters. Bringing together IT executives, vendors, analysts, or channel partners, attendees engage with influential peers and critical innovations across themes like AI-powered systems, CX platforms, cloud migration, and modern workplace strategies. Enterprise Connect is organized by Informa, a leading international events, digital services and academic research group. Informa is a FTSE 100 company, with 14,000 colleagues working in 30 countries. www.enterpriseconnect.com