Carenet Health Recognized as a Major Contender in Everest Group’s 2024 PEAK Matrix® Report for Patient and Member Engagement Platforms

SAN ANTONIO--(BUSINESS WIRE)--Carenet Health has been named a Major Contender in Everest Group’s 2024 PEAK Matrix^® for Patient and Member Engagement Platforms. This recognition underscores Carenet’s position as a leading healthcare engagement and clinical care management partner, leveraging advanced technology to drive superior outcomes for payers, providers and health services organizations.

The PEAK Matrix^® is an esteemed, data-driven evaluation of leading service and technology providers globally. It assesses organizations across criteria such as capability, market impact, and innovation, serving as an essential resource for healthcare enterprises seeking trusted partners.

“In today's dynamic healthcare landscape, enterprises are leveraging patient and member engagement platforms to enhance satisfaction, boost engagement, and ultimately drive better health outcomes. Platform providers offering capabilities across patient administration, services management, care management, payments, and sales and marketing are best positioned to respond to these emerging client needs,” said Priya Sahni, Vice President at Everest Group.

“Carenet offers strong patient administration and sales and marketing solutions, including AI-powered personalized content and campaign management, and intelligent patient self-scheduling. With a strong focus on analytics to enhance health outcomes, Carenet leverages predictive models to identify patients at risk of readmission, disease progression, or missed appointments, further enhanced by its acquisition of Health Dialog to strengthen clinical expertise and care management capabilities,” Sahni continued.

“Users appreciate Carenet's training, support services, and disaster recovery, positioning it as a Major Contender in Everest Group’s Healthcare Patient and Member Engagement Platforms PEAK Matrix^® Assessment 2024,” said Sahni.

With significant investments in innovative technology and clinical care management assets, Carenet is transforming healthcare engagement through its patient-centered model, advanced AI- and analytics-driven solutions, and proven healthcare experience orchestration capabilities.

“This recognition highlights our unwavering commitment to revolutionizing healthcare with cutting-edge technology and forward-thinking client partnerships,” said John Erwin, CEO of Carenet. "Our AI-enabled platform sets a new standard for delivering the seamless, modern experiences healthcare consumers demand.”

By combining 20 years of healthcare-focused expertise with a world-class, flexible technology platform and emphasis on consumerism, Carenet empowers premier healthcare clients to proactively identify at-risk populations, optimize patient scheduling, and refine care pathways through personalized, actionable insights. These capabilities drive exceptional business and health outcomes, including increased revenue, optimized operational costs, and enhanced member experiences – solidifying Carenet's leadership in value-based care enablement and engagement.

About the 2024 PEAK Matrix Report

The Everest Group’s PEAK Matrix^® provides an objective evaluation of patient and member engagement platform providers globally, enabling enterprises to select the ideal partner for their healthcare technology needs. The 2024 report analyzed 20 providers based on their alignment with sourcing considerations, innovation capabilities, and market impact.

View Carenet’s position as a Major Contender in the Patient and Member Engagement Platforms PEAK Matrix^® Assessment 2024.

About Carenet Health

For more than 25 years, Carenet Health has partnered with leading healthcare organizations to redefine the business of healthcare. Supporting more than 500 premier health plans, providers, and healthcare services companies, Carenet combines world-class technology, AI automation and skilled teams to deliver high-touch, high-tech solutions. With a focus on achieving better patient outcomes and enhanced operational efficiency, Carenet is committed to driving the future of healthcare engagement. For more information, visit carenethealth.com.

Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix^® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix^® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.