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USAA ranked #1 in Customer Satisfaction and Most Trusted on 2024 J.D. Power Individual Annuity Study

SAN ANTONIO--(BUSINESS WIRE)--USAA, a leading provider of insurance, banking, and retirement solutions to members of the military was named the most trusted annuity provider and ranked highest in overall customer satisfaction among annuity providers in the J.D. Power 2024 U.S. Individual Annuity Study. With an overall score of 780 on a 1000-point scale, USAA scored above 23 other annuity providers included in the study and exceeded the industry average of 645.

“For more than 100 years, USAA has been committed to providing exceptional products and services and financial security to our members,” said Brandon Carter, President of USAA Life Insurance Company. “This recognition underscores the trust members place in USAA and our team’s dedication to meeting their evolving financial needs with high quality retirement solutions and trusted advice.”

Annuities play a crucial role in a strong retirement plan by offering guaranteed income, providing peace of mind, and supporting long-term financial security.

In addition to receiving the top score, USAA also scored #1 across all eight dimensions of the study:

 
  • Product offerings
  • People
  • Problem resolution
  • Value for the price
  • Service availability
  • Trust
  • Digital channels
  • Ease of doing business

The J.D. Power 2024 U.S. Individual Annuity Study is based on 3,914 individual annuity customers and was fielded from April through July 2024. The study measures the experiences of customers of the largest individual annuity companies in the United States across eight core dimensions (in order of importance): trust, value for price, ability to get service, ease of doing business, people, product offerings, digital channels, and problem resolution. For more information about the U.S. Individual Annuity Study, visit https://www.jdpower.com/business/insurance/us-annuity-study.

About USAA

Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking and retirement solutions and serves more than 13.5 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, USAA has offices in eight U.S. cities and three overseas locations and employs more than 37,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow us on Facebook or X (@usaa), or visit usaa.com.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

Contacts

USAA Media Relations
External_Communications@usaa.com
210-498-0940

Industry:

USAA

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Contacts

USAA Media Relations
External_Communications@usaa.com
210-498-0940

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