USAA Earns No. 1 Ranking in JD Power Individual Annuity Study for the Third Consecutive Year

Recognition highlights the trusted advice, exceptional service and seamless experiences that help members plan for retirement with confidence

SAN ANTONIO--(BUSINESS WIRE)--USAA Life Insurance Company today announced it ranked No. 1 in the JD Power 2026 U.S. Individual Annuity Study, marking the third consecutive year the company has earned the top ranking. USAA received an overall customer satisfaction score of 740 compared with an industry average of 653 and ranked #1 across each of the eight study dimensions.

The study evaluates customer experiences across eight dimensions, including trust, value for price, ease of doing business and digital channels. The results offer insight into how annuity providers perform across the experiences that matter most to customers as they evaluate their options and plan for retirement.

“Earning this recognition for the third consecutive year reflects our commitment to earning members’ trust with the advice, service and genuine care they expect and deserve from USAA,” said Rob Arena, President of USAA Life Insurance Company. “We’re proud to be recognized for the exceptional experiences we deliver as we help members navigate important decisions with clarity and confidence.”

Helping Members Plan for Retirement with Confidence

Annuities can be a valuable tool for helping members retire with confidence. However, retirement planning is not one-size-fits-all. Determining whether an annuity is right for an individual depends on their current financial situation, goals and vision for the future. USAA Life Insurance Company helps members navigate important decisions through trusted advice that makes it easier to understand their options and choose the solution that best aligns with their goals.

“Planning for retirement isn't just about building savings. It's about creating a reliable source of income that can support your lifestyle in the years to come,” said Mary Stork, SVP and General Manager, Annuity Products at USAA Life Insurance Company. “Annuities can play an important role in that strategy, and we're focused on helping members understand their options and find solutions that align with their retirement goals.”

USAA’s retirement solutions are available directly from USAA as well as through other financial institutions, and while USAA is known for serving the military community and their families, USAA Life Insurance Company products are available to everyone. To learn more about USAA annuity options and considerations for retirement planning, visit usaa.com/annuity.

About USAA

Founded in 1922 by 25 soldiers, USAA is among the leading providers of insurance, banking and retirement solutions and serves more than 14.5 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, USAA has offices in seven U.S. cities and four overseas locations and employs more than 36,000 people worldwide. Each year, USAA supports national and local nonprofits serving military families and communities. With Honor Through Action, USAA advances policy, advocacy and philanthropy to support financial security, build meaningful careers and promote overall well-being across the military community. For more information about USAA, follow us on Facebook or X (@usaa), or visit usaa.com.

About JD Power

JD Power delivers mission-critical data, analytics and intelligence that help businesses improve customer experience and operational performance with confidence and clarity. Using proprietary, comprehensive data–including millions of consumer interactions and authoritative automotive datasets–combined with advanced analytics, artificial intelligence and deep industry expertise, JD Power enables leaders to respond to market shifts, make smarter decisions and drive measurable performance improvements.

As an objective source of deep insight into real-world customer interactions with brands and products, JD Power provides the independent intelligence organizations need to anticipate change, strengthen customer engagement and advance growth. Learn more at JDPower.com.

About the Study

The U.S. Individual Annuity Study measures the experiences of customers of the largest individual annuity companies in the United States across eight core dimensions (in order of importance): trust; value for price; ability to get service; ease of doing business; people; product offerings; digital channels; and problem resolution. The 2026 study is based on responses from 5,378 individual annuity customers and was fielded between July 2025 and July 2026.

Life insurance and annuities provided by USAA Life Insurance Company, San Antonio, TX and in New York by USAA Life Insurance Company of New York, Highland Falls, NY. All insurance products are subject to state availability, issue limitations and contractual terms and conditions. Each company has sole financial responsibility for its own products.