Syniverse Launches Real-Time Text Translations to Support Multi-Language Customer Engagement

Feature enables enterprises to communicate with customers in more than 130 languages across messaging channels

TAMPA, Fla.--(BUSINESS WIRE)--Syniverse, the world's most connected company^®, is unveiling Real-Time Text Translations (RTT), an innovative new feature of its omnichannel messaging solution that will enable enterprises to message and interact with customers in their preferred language.

RTT, which supports more than 130 languages and multiple communication channels, lets enterprises instantly identify and adopt end-user preferences by automatically detecting when customers reply to messages in a different language. Once that new language is identified, the enterprise can continue engaging with customers in the detected language by using Syniverse's translation feature.

According to the U.S. Census Bureau, roughly 21.7% of United States residents (nearly 70 million people) do not speak only English at home, and more than 26 million people reported speaking English "less than very well" in its latest release of the American Community Survey. Moreover, other regions worldwide have considerable linguistic diversity because of personal preferences, cultural backgrounds, or simple geography.

"Communicating with customers in their preferred language is a powerful way to demonstrate genuine care for their needs," said John Wick, Syniverse's Chief Product Officer. "People feel valued, understood, and satisfied when their perspectives are considered. It's natural for Syniverse to provide a solution that brings everyone together by providing a personalized and engaging customer experience."

Enterprises using RTT will uniquely be able to handle customer communications via SMS and MMS.

This feature enables businesses and organizations of all sizes to interact securely with customers through a centralized messaging interface. For more information on Syniverse and its messaging solutions, visit https://www.syniverse.com.

About Syniverse
Syniverse is the world's most connected company. We seamlessly connect the world's networks, devices, and people so the world can unlock the full power of communications.

Our secure, global technology powers the world's leading carriers, top Forbes Global 2000 companies, and billions of people, devices, and transactions every day. Our engagement platform delivers better, smarter experiences that strengthen relationships between businesses, customers, and employees.

For over 30 years, we have accelerated important advances in communications technology. Today we are an essential driver of the world's adoption of intelligent connectivity, from 5G and CPaaS to IoT and beyond. Find out more at https://www.syniverse.com/.