-

3CLogic Announces Latest U.S. Patent Allowance

CCaaS leader’s recent patent addresses lifecycle call routing and management in Customer Service Representative Management platforms.

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, the leading Voice AI and SMS solution provider today announced its most recent patent grant, resulting from its ongoing patent program.

3CLogic has historically pursued, as a matter of policy, intellectual property rights directed towards several important features of its Voice AI and SMS solutions. The latest patent addresses lifecycle call routing and management in Customer Service Representative Management platforms.

The announcement comes as the company continues to expand its global presence and integration offerings with Customer Service platforms, including ServiceNow and SAP.

About 3CLogic

3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.

Contacts

Janet Mesh
info@3clogic.com

More News From 3CLogic

3CLogic Announces Upcoming ServiceNow Conference Participation

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, the leading Voice AI, cloud contact center and SMS solution provider for ServiceNow® today announced its participation in ServiceNow’s upcoming annual Fall Summits and World Forums. The announcement comes on the heels of 3CLogic’s recent patent allowance addressing lifecycle call routing and management in Customer Service Representative Management platforms. The 3CLogic team will be speaking and exhibiting at the following ServiceNow events: ServiceNow...

Global Healthcare Firm Selects 3CLogic to Streamline IT Service Delivery

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, the leading Voice AI and SMS solution for ServiceNow®, today announced the recent selection of its platform by a major clinical laboratory firm servicing millions of patients monthly. The latest technology partnership will enable the company to quickly deliver faster resolutions to everyday inquiries while significantly reducing operational costs. Leveraging ServiceNow® IT Service Management (ITSM) to manage daily requests across its global enterprise,...

North Mississippi Health Services Selects 3CLogic to Elevate the Patient and Employee Experience

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, the leading voice-enabling and cloud contact center solution for ServiceNow, today announced the recent selection of its platform by North Mississippi Health Services (NMHS), one of the largest providers of healthcare services in Mississippi through its network of 45 primary and specialty clinics and hospitals. The technology partnership will support NMHS’s commitment to quality care and speed of service to both its 7,200 employees and over 730,000 pati...
Back to Newsroom