New Research from Softeon Finds Companies Dissatisfied with Current Levels of DC Automation

Most have only Basic Knowledge of Warehouse Execution Systems, among Other Survey Findings


Download the full 2022 State of Distribution Technologies Report at

RESTON, Va.--()--Softeon, a global supply chain software provider with the industry's best record of customer success, has released results of a major study on user perceptions of distribution center automation and software, with the headline news that just 12.9% of companies are satisfied with their current levels of DC automation.

Based on a survey of 187 logistics professionals across a wide range of industry sectors, the report also found that 42.1% were unsatisfied with their current levels of DC automation, with another 45.9% just partly satisfied with current automation levels.

What’s holding companies back from the adoption of additional automation? Not surprisingly, the upfront cost of automation topped the list of barriers, scoring an average of 5.8 on a rating scale where 1 was the lowest barrier, and 7 was the highest. ROI concerns (5.6) and lack of flexibility (4.5) were the second and third-ranked barriers, respectively.

Switching to the software side, just 11.6% of respondents said they “knew a lot” about newer Warehouse Execution Systems (WES) solutions, with another 6.3% having deployed WES. That compares to 34.3% who "don't know much" about WES and 47.8% who "know a little” about the technology.

The report from Softeon is full of additional data points, charts, and additional comments from survey respondents. A few highlights of the data include:

  • 37% of respondents said company executives view logistics excellence as essential to overall company success.
  • Companies view their logistics process effectiveness much higher than their logistics technology effectiveness, with a combined 54% rating process effectiveness as either 'highly effective" or "effective" versus 39% who felt the same way about their use of technology.
  • Out of a list of 11 distribution technologies, traditional radio frequency systems scored the highest on perceived attractiveness over the next three years, followed by number 2 mobile robots and, surprisingly, RFID at number 3.
  • While companies rated their current Warehouse Management System’s core capabilities with a decent 4.6 average score on a 1 to 7 scale (7 = highest), scores were much lower for specific advanced features such as task interleaving and flexibility to meet new requirements, including material handling system integration.

“Given the significant cost, labor and cycle time challenges shippers are currently facing, I am not surprised interest in DC automation is at such high levels,” said Dan Gilmore, chief marketing officer at Softeon, adding, “This study provides a unique and detailed view of how companies are thinking about the options, both in hardware and software.”

The report is available at no charge at: State of Distribution Technologies 2022 Study

About Softeon

Softeon is a global provider of supply chain solutions from planning through execution, anchored by our Warehouse Management System (WMS), Warehouse Execution System (WES), and Distributed Order Management (DOM) solutions. Our advanced services-based platform is engineered to reduce complex problems into simple solutions for a faster time to value and lower cost of ownership. Users can implement solutions incrementally to solve a specific challenge or deploy an integrated solution. Configurable modules and a rules-based technology platform give companies the business agility they need to get ahead and stay ahead. Companies benefit from the flexibility and ease of use of Softeon solutions – delivered in the Cloud with a 100% track record of deployment success. For more information, please visit


Dan Gilmore,

Aishwarya Srivastava,

Release Summary

Softeon has released results of a major study on user perceptions of distribution center automation and software.


Dan Gilmore,

Aishwarya Srivastava,