Drips CEO Appointed to Professional Association for Customer Engagement Executive Committee

Founder of AI-Powered Conversational Outreach Platform Named to the Executive Committee of Consumer Advocacy Organization

AKRON, Ohio--(BUSINESS WIRE)--Drips, the founders of an industry-leading AI-powered conversational outreach platform, announced today that the company’s CEO and Co-Founder, Aaron Christopher “A.C.” Evans, was appointed to the Executive Committee of the Professional Association for Customer Engagement (PACE) Board of Directors.

On January 12, PACE, the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center, announced its acquisition of the Consumer Consent Council (formerly Leads Council), an association that serves companies in the lead generation industry. Both organizations support business success by promoting effective and compliant best practices for customer engagement.

Prior to his appointment, Evans served as a board member of the Consumer Consent Council for the past several years.

As a result of the acquisition, 13 members of the Consumer Consent Council Board of Directors will join the PACE board in combined leadership to provide high-level vision and industry insight. Eight board members, including Evans, have been appointed to serve as executive committee members.

Evans is committed to establishing SMS best practices and bridging the gap between companies and their audiences through conversational outreach. Through his leadership, Drips has been at the forefront of best practices and compliance since it launched its first-to-market conversational AI platform in 2016.

“The merger is an exciting milestone that benefits our combined mission of helping to ensure proper compliance and consumer privacy in the customer engagement industry. I look forward to serving with my fellow board members who advocate for consumers alongside a growing community of enterprises who believe in the PACE mission of efficient, transparent consumer-first experiences,” stated Evans.

“As a member of the Consumer Consent Council Board of Directors, A.C. played a key role in helping us focus our mission at the federal and state levels to advocate for business growth while supporting ethical best practices. We look forward to A.C.’s continued vision and industry leadership to facilitate exceptional consumer experiences,” said Rob Seaver, Executive Director, PACE.

About Drips

The Drips AI-powered platform enables enterprises to engage with their audiences using a conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemail messages. Backed by a proprietary natural language processing model, the Drips platform empowers enterprises to break through the noise, capture intent, and drive meaningful outcomes. With more than half a billion conversations handled to date, our AI is constantly improving. More than 3.5 billion touchpoints have gone through the Drips platform. The platform offers an open API allowing clients to integrate with any CRM, marketing automation system, dialer or call center platform. Learn more at www.drips.com or connect via LinkedIn, Twitter, Instagram or the Drips blog.

About PACE

As a community, PACE advocates for and promotes best practices, emerging technology and thought leadership to and by its customer experience professional members to stimulate exceptional customer service, business growth and personal development.

PACE provides value to members by providing:

• A unified voice in advocating on behalf of the customer experience industry
• Programs for sharing industry best practices and advancing professional education
• Meaningful and productive networking opportunities and events
• Compliance education and accreditation

To learn more about PACE, visit paceassociation.org.