UJET Launches Highly Flexible Options for Small and Medium Contact Centers

CCaaS Innovator Introduces Online Purchasing, Pay-as-you-go Pricing, Bring-your-own-carrier, and $39 SMB Promotion

SAN FRANCISCO--(BUSINESS WIRE)--UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, today announced a series of new offers with SMB-level pricing and flexibility, making it easier for companies of all sizes to adopt its enterprise-grade solution.

Small and medium-sized businesses (SMBs) looking to differentiate themselves from their competition by offering superior and memorable customer experience can now leverage the same UJET solution that much larger organizations are already using. With these new offers, companies of any size can now:

• Conveniently purchase UJET solutions directly through the ujet.cx website with a credit card.
• Take advantage of UJET’s ‘pay-as-you-go’ usage-based pricing or opt for traditional seat-based pricing.
• Use the telecommunications provider of their choice with UJET’s “Bring Your Own Carrier” option, or leverage UJET’s global voice infrastructure.
• Purchase UJET’s Award-winning CCaaS 3.0 solution through a limited-time SMB promotion at $39 per seat for the first 25 users.

“Small and medium contact centers need greater control and flexibility to improve their toolsets and the customer experience they deliver,” said Vasili Triant, Chief Operating Officer of UJET. “They want a solution that is easy to buy and easy to use that not only fits their needs today, but can also support them as they grow and evolve. These new offers are designed to make it easier than ever for SMBs to adopt our enterprise-grade solutions and deliver exceptional customer experience (CX), all at a price-point and in a package that they can tailor to their unique needs.”

“In a digital world now dominated by reviews and rankings, delivering effective customer service has become essential for smaller businesses seeking to compete effectively and build their brands,” stated Blair Pleasant, President and Principal Analyst of COMMfusion and a co-founder of BCStrategies. She continued, “These offers will help SMBs deliver optimized customer service by making enterprise-grade CX tools and capabilities more flexible and accessible.”

UJET is ranked #1 in User Satisfaction for seven consecutive quarters on G2 Crowd, including best relationships and support for enterprise and mid-market customers. Today’s announcements reinforce UJET’s commitment to transforming CX by providing the most innovative and effective contact center solutions available to any business – from small neighborhood shops to global enterprises.

The Black Tux discovered how cost-effective and flexible UJET’s solution is when they partnered to improve CX. “Our customers deserve the very best in terms of product quality and experience as they prepare for their special day or event,” says Jeff Allison, Head of Customer Experience, The Black Tux. “It was important that they could rely on us to be available and accessible when needed. With UJET, we’ve improved overall customer experience and lowered our operational costs on a platform designed to grow with us.”

To learn more about UJET and get started today, visit https://ujet.cx/ujet-for-smb/

About UJET:

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Customer spotlight:

The Black Tux was created to disrupt the outdated formal wear rental industry, replacing tired tuxedos, ill-fitting suits, and lackluster quality with premium fabrics, modern style, and the perfect fit. The company was founded in 2013 by friends Andrew Blackmon and Patrick Coyne who, out of frustration while preparing for Andrew's wedding, recognized the need for a better alternative to traditional tux and suit rental offerings. With showroom locations across the country (including shops in over 20 Nordstrom stores) and a full-service website (www.theblacktux.com), The Black Tux delivers designer-quality formal wear, an exceptional fit, and a seamless experience at a fair price.