SAN FRANCISCO--(BUSINESS WIRE)--Ozonetel, leading provider of on-demand cloud communication services, has raised USD 5 million in Series A funding from Stakeboat Capital. The funds will be used to expand US operations and to offer AI driven CX solutions addressing Conversational AI, Speech Analytics, CPaaS, CCaaS and Agent Productivity.
Ozonetel introduced CCaaS in 2010 and since then has been providing omni-channel call center platform to businesses of all sizes. Every day more than 100,000 call center agents across the globe use Ozonetel’s CCaaS platform ‘CloudAgent’ making Ozonetel one of the largest CCaaS players. The company’s AI-driven Unified Channel Experience Management (UCXM) platform for voice and digital channels, empowers businesses to deliver consistent customer experience across communication channels.
Commenting on this funding, CSN Murthy, Founder and CEO of Ozonetel, said, “Customer Experience has become key differentiator in acquiring and retaining customers for businesses of all sizes. With UCXM, we can enable the businesses to provide exceptional customer experience across voice and digital channels powered by AI.”
Highlighting the company’s unique proposition, Chaitanya Chokkareddy, Chief Innovation Officer, Ozonetel, said, “Ozonetel is a cloud-native company. We have built AI driven complete cloud communication stack, and our API-first products allow businesses to configure their call center services easily. We can bring up a new call center or migrate a legacy on-premise call center solution within hours without any compromise on security and data privacy.”
Speaking on the occasion, Chandrasekar Kandasamy, Managing Partner, Stakeboat Capital said, “The pandemic has changed the way enterprises are approaching their call center operations. With Ozonetel’s disruptive AI based CCaaS and CPaaS platforms, businesses will be able to turn call centers into profit centers. This is even more critical in the new remote work environment post-COVID. We are very excited about the possibilities.”
Headquartered in the US, and with an R&D center in India, Ozonetel is a leading CCaaS (Contact/Call Centre as a Service) player today, creating and deploying cloud contact/call center solutions globally.
For more information, please visit: www.ozonetel.com
About Stakeboat Capital:
Stakeboat Capital is a private equity fund founded by experienced professionals who have invested in growth-stage companies, transformed them into multi-million dollar businesses, and generated returns across multiple fund cycles. With 150+ man-years of experience, Stakeboat has made more than 100 investments creating $8+ billion value and 30k+ jobs.
For more information, visit: https://www.stakeboat.com/