Agilysys Wins 2020 GGB Gaming & Technology Award

Company Receives Gold Award for Best Productivity-Enhancement Technology for its Modern Cloud-Native rGuest® Service Solution

ALPHARETTA, Ga.--()--Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the company has been recognized in Global Gaming Business Magazine’s Annual Gaming & Technology Awards by winning the Gold Award for Best Productivity-Enhancement Technology for its rGuest Service solution.

The GGB Gaming & Technology Awards are the casino industry’s most prestigious awards for technology, products and services that enhance the gaming experience. The honors are designed to recognize and encourage innovation and technology in the rapidly changing casino industry.

The Best Productivity-Enhancement Technology Award is presented to the solution that most improves property jobs or tasks to improve staff and operational efficiency, and enhance the guest experience. Submissions were collected from gaming solution vendors across the industry and were judged by a panel of independent industry executives, consultants and experts.

"We are pleased to recognize Agilysys as a 2020 GGB Gaming & Technology Awards winner," said Roger Gros, Publisher at GGB Magazine. "It is clear that the company's technology innovations have contributed to their customers’ success. Congratulations to the entire Agilysys team."

Agilysys rGuest Service is an easy-to-use, cloud-native SaaS-based and on-premise capable Service optimization solution. With a powerful and highly flexible platform, it monitors events across various staff and guest touchpoints, and provides services assignment with context-based guest, location and task details, and optimized routing of tasks and approvals with support for smartphones, tablets, laptops and wearables. The product allows properties to maintain brand standards and offer enhanced guest experience with minimal training via guided hotel room cleaning and inspections as well as preventive maintenance. And with support for both cloud/SaaS and on-premise deployment options, rGuest Service offers the flexibility to support any IT framework.

rGuest Service streamlines operations across the property.

  • rGuest Service for Housekeeping brings an intuitive, mobile user experience with room details updated in real time. Assign Guest Room Attendants and quickly transfer assignments to the appropriate staff featuring an easy to use display of room number and guest last name.
  • rGuest Service for Preventive Maintenance ensures assets are serviced according to manufacturers’ guidelines for warranties and maintenance certificates. Preventive Maintenance Schedule assigns asset inspection based on number of days, weeks, quarters, or other intervals with relevant checklists, product manuals and calculates the cost associated with each maintenance schedule.
  • rGuest Service for 2-way Guest Communication uses SMS to enable personalized communication between guests and staff members for property inquiries, special housekeeping requests, room-ready notifications, and other staff/guest interactions.

“It is a great privilege to receive the prestigious GGB Gold Award for Best Productivity-Enhancement Technology. Many of our customers are already reaping the benefits of delivering an enhanced guest experience using rGuest Service while optimizing staffing levels,” said Hari Vadapalli, Vice President, engineering at Agilysys. “This product was developed in close collaboration with leading hospitality customers to provide them with a flexible way to manage a variety of tasks while increasing operational efficiency and continuing to elevate the guest experience.

With the breadth and talent of our expanded R&D teams, we were able to make this solution a reality within a matter of months, using the same cloud-native SaaS technology, which can also be deployed on-premise when needed, found in all of our latest Agilysys products. Quickly delivering modern, innovative solutions to solve specific customer challenges enables all gaming hospitality management to be more efficient and guest-centric. To have one of our many productivity enhancing, guest comfort and safety enabling products recognized for its impact on improving operations is a validation of the hard work of everyone at Agilysys.”

About Global Gaming Business Magazine
GGB magazine, a division of Casino Connection International, is the leading monthly gaming trade publication focusing on the international casino industry. Distributed to 14,000 of the industry’s most important executives around the world, as well as public officials, regulators, attorneys and Native American governments, GGB magazine is the casino industry’s complete source for business information. Visit GGB

About Agilysys
Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS-based and on-premise technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad modern product offerings and its customer-centric service. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA.

For more information visit


Media: Robert Shecterle, Agilysys, Inc., 770-810-6046,

Investors: Jessica Hennessy, Agilysys, Inc., 770-810-6116,


Media: Robert Shecterle, Agilysys, Inc., 770-810-6046,

Investors: Jessica Hennessy, Agilysys, Inc., 770-810-6116,