HOUSTON--(BUSINESS WIRE)--IDERA, a provider of end-to-end database productivity tools, today announced the results of a new customer survey in which its SQL Diagnostic Manager product earned an 8.3 Net Promoter Score® on a scale of 1-10. Of more than 220 organizations, 89 percent of IDERA customers said they were likely to recommend the product.
Survey participants ranged from small to large organizations in state and local government, banking, financial services, insurance, healthcare, education, computer services and software, retail and hospitality. Among them, 45 percent had over 100 SQL Server databases, 23 percent had 50-100, 21 percent had 10-25, and 10 percent had 9 or less.
Across the board, SQL Diagnostic Manager earned high marks for helping database administrators (DBAs) improve the visibility and performance of their database environments, whether running on Windows, VMware or Hyper-V operating systems. In fact, IDERA customers using SQL Diagnostic manager improved mean-time-to-resolution by more than 75 percent for database issues.
“SQL Diagnostic Manager is a fabulous tool with a dashboard that makes it easy to monitor all of our SQL Servers at a glance. Drill down presents useful information in a clear and easy to understand manner. Alerts are easily configurable. What is not to like?” praised Lee Norman, database administrator at the City of Dallas.
Other survey feedback included:
- The top challenges with optimizing SQL Servers were improving database performance (76%), identifying inefficient and poor performing SQL queries, batches and statements (69%), and improving visibility into the overall health of databases (63%).
- The most important features for SQL Server monitoring were the ability to find query bottlenecks using wait state query workload analysis (74%), to find and resolve blocking and deadlock application conflicts (69%), and automatic alert response actions to correct problems and integrate with other systems (67%).
- The top benefits of SQL Diagnostic Manager were increased DBA efficiency (83%), improved visibility into the health and performance of databases (66%), and faster mean-time-to-resolution for database issues (58%).
- As a result, 100 percent of government and Global 500 organizations were likely to recommend SQL Diagnostic Manager, followed by small businesses (94%), medium organizations (88%) and large enterprises (88%).
“Our number one priority is to give customers easy-to-adopt tools that help them save time and achieve – or exceed – their business goals,” said Neil Garrett, vice president of marketing at IDERA. “I’m thrilled to see the results of this survey confirm we are delivering on that promise, and providing tangible value to organizations around the world.”
To learn more, visit: https://www.idera.com/productssolutions/sqlserver/sqldiagnosticmanager.
About SQL Diagnostic Manager
SQL Diagnostic Manager helps database administrators (DBAs) easily monitor and view the performance of their physical and virtual server environments to get a complete view of SQL Server databases. Product features include query plan monitoring to determine the causes of blocks and deadlocks; transactional monitoring with the IDERA SQL Workload Analysis add-on; predictive alerting with settings to avoid false alerts; expert recommendations integrated from IDERA SQL Doctor; and at-a-glance views of top issues and alerts with the web console add-on.
IDERA designs end-to-end database productivity tools that solve complex problems. Our deep database expertise is reinforced by more than 100,000 data professionals who use and evangelize our tools. With award-winning products that address nearly every aspect of database management across dozens of platforms, IDERA is the brand that end users trust. To learn more visit www.idera.com for free trials, free tools and more.