FirstLight Selects Netcracker Digital OSS to Accelerate Fiber Buildout for Growing Customer Base

Netcracker Will Support Expedited Fiber Rollout, a Single Source of Truth and the Highest Levels of Data Quality and Decisioning for U.S.-Based Provider of Fiber Optic Services

WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology announced today that FirstLight, a New York-based provider of fiber-optic data, Internet, data center, cloud, unified communications and cybersecurity services to enterprise and carrier customers, has chosen Netcracker to help expedite its fiber buildout while improving operational efficiency and supporting its rapidly growing business. FirstLight will leverage Netcracker’s AI-Native Operations to streamline network operations, improve data quality and decision-making and accelerate fiber deployment, helping the provider scale efficiently while maintaining a secure and reliable network.

FirstLight operates an extensive 20,000 route-mile fiber network that connects more than 16,000 locations with an additional 168,000 locations in close proximity, including unique routes across six states and supporting bandwidth up to 800Gbps to customers throughout the Northeast and mid-Atlantic regions of the U.S. To support that scale and continued expansion, FirstLight is replacing multiple legacy systems with Netcracker’s Intelligent Operations Platform embedded with AI, resulting in quicker deployments, stronger data accuracy and greater operational agility. The platform will provide FirstLight with a unified view of its network and operations, laying the foundation for increasingly autonomous operations and enabling faster, better-informed decisions as it expands its footprint and services a growing customer base.

“We've built one of the most extensive fiber networks in the Northeast, and we're not slowing down," said Mike Constantino, Chief Operating Officer at FirstLight. "Partnering with Netcracker gives us the modern, unified platform to match our pace, with sharper data, faster builds and the confidence to keep expanding without missing a step.”

“Netcracker is thrilled to have been selected by FirstLight to help support its accelerated fiber rollout and deliver the most advanced services to its customers,” said Rohit Aggarwal, General Manager at Netcracker. “We’re looking forward to working closely with FirstLight as it takes its network to the next level and continues its rapid expansion.”

About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, helps service providers around the world transform and grow in the digital economy. For more than three decades, our innovative AI-native digital platforms, value-focused services and unmatched delivery track record have enabled customers to modernize operations, improve customer experience and accelerate growth. With leadership in key areas including AI-driven operations, monetization, customer engagement, automation, 5G and industry-specific solutions, Netcracker helps service providers accelerate their telco to techco evolution and achieve sustainable business value. To learn more, visit www.netcracker.com.