LOS ANGELES--(BUSINESS WIRE)--OpenMethods, a leader in omnichannel and CTI integration solutions, today announced its partnership with Five9 (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market. The partnership will start with OpenMethods’ releasing PopFlow Studio for Five9’s Cloud Contact Center and Oracle Service Cloud. This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds. OpenMethods will now offer new and current Five9 customers a free, 30-day trial of PopFlow Studio. Later this year, OpenMethods will release their Harmony multimedia bar for Five9’s Cloud Contact Center and Oracle Service Cloud.
“OpenMethods provides great value to customers looking to seamlessly integrate Five9’s industry-leading cloud contact center solutions for the enterprise with Oracle Service Cloud,” said Mike Burkland, president and CEO, Five9. “OpenMethods and Five9 share a common vision of enabling a true omnichannel experience for contact centers and their customers, and we look forward to working with them on this important partnership."
“We are excited about our partnership with Five9 to deliver customers a best in class solution leveraging their innovative cloud contact center software with our PopFlow and Harmony products to create a seamless integration with Oracle Service Cloud,” said Gerrit Lydecker Jr., CEO of OpenMethods. “Our joint customers and prospects are seeing the value in accelerating and enhancing their roadmap to improve their customer experience and satisfaction, while also driving an impressive ROI to help pay for other initiatives.”
For more information about the integrated OpenMethods and Five9 solution, and the free 30-day trial program, please visit us on the web.
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. For more information, visit www.five9.com.
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OpenMethods’ leading Interaction Integration Platform consists of PopFlow Studio and Harmony, which deeply integrate telephony, email, and chat systems from leading communication technology leaders with Oracle Service Cloud to create a unified desktop, universal composite queue and streamlined interactions. By personalizing and simplifying customer experiences, OpenMethods’ plug and play Interaction Integration Platform has saved some of the most complex contact centers 30+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction. For more information, visit www.OpenMethods.com.