SAN JOSE, Calif.--(BUSINESS WIRE)--Polycom, Inc., a global leader in helping organizations achieve new levels of teamwork, in partnership with Edgewater Networks, the leader in Network Edge Orchestration, will demonstrate their Unified Communications Multi-Level Intelligence Solution at CX17, the industry’s premier customer experience event. Taking place May 22-25 in Indianapolis, CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX17 combines the best of G-Force and Interactions in its debut year since Genesys completed its late 2016 acquisition of Interactive Intelligence.
As Gold sponsors, Polycom and Edgewater Networks leverage best of breed products with years of collaboration. Genesys users reap the benefits of products and solutions that offer an alternative solution for the VoIP network contact center. Together, the UC Multi-Level Intelligence Solution enables service providers and enterprises to collect, process and analyze vast amounts of information, including performance and management data from Polycom voice endpoints, Edgewater Networks customer premises-based EdgeMarc Intelligent Edges, and cloud analytics engines to deliver a superior call center customer experience. Using the UC Multi-Level Intelligence Solution, Genesys Customer Experience Platform users can remotely provision and configure all edge services and devices, proactively troubleshoot and manage their customer base from a central location, and collect data on all calls for better analytics for planning and assessment.
Polycom and Edgewater Networks will discuss their Genesys customer offering during their Partner tract session “More Than Just a Phone: Polycom and Edgewater Networks Bring a Multi-Level Intelligence Solution to the Call Center” at CX17 Indy on May 24 at 11:00 a.m. For a complete abstract, visit http://www.genesys.com/cx/cx17/indy/program/breakouts.
“The combination of Polycom’s powerful and feature-rich endpoints with Edgewater Networks’ Intelligent Edge and Service Control Center will give our customers, through the Genesys Customer Experience Platform, the full end-to-end visibility to proactively manage their environments and ensure an optimal end-user experience,” said Paul Davis, vice president of global alliances at Polycom. “Genesys on-premise and cloud solutions are built to be fluid, instinctive and profoundly empowering and are a complement to the UC Multi-Level Intelligence Solution.”
“CX17 offers us a tremendous opportunity to celebrate our valued partners, like Polycom and Edgewater Networks, who collaborate with us every day to turn customer journeys into lasting relationships,” said Paul Rolfe, vice president of global partners and alliances for Genesys. “We are excited to have Polycom and Edgewater Networks at CX17 Indy to showcase how their solutions integrate with our Customer Experience Platform to help companies engage with their customers and employees to create world-class experiences.”
CX17 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.
Join the conversation on social media at #CX17INDY and #CX17BRUSSELS.
About Polycom, Inc.
Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with secure video, voice and content solutions from Polycom to increase productivity, speed time to market, provide better customer service, expand education and save lives. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience, the broadest multi-vendor interoperability and unmatched investment protection. Visit www.polycom.com or connect with us on Twitter, Facebook, and LinkedIn to learn more.
About Edgewater Networks
Founded in October 2002, Edgewater Networks is a market leader in enabling IP-based voice, video and data services. Service providers and enterprises of all sizes use Edgewater Networks solutions to simplify customer premise configurations for quick and smooth installations, reduce time to market and deliver rapid return on invested capital. The company helps customers deliver intelligence at the network edge with its Network Edge Orchestration platform that includes the EdgeView Service Control Center, EdgeMarc Intelligent Edges, and the QuickConnect Interoperability Lab. To learn more, please visit www.edgewaternetworks.com or follow us on Twitter at @ewn_inc.