BOSTON--(BUSINESS WIRE)--Buildium, the property management solution for real estate professionals, today announced that it has won a 2017 Stevie® Award for “Contact Center of the Year” in the 11th annual Stevie Awards for Sales & Customer Service. This is the fourth year in a row that Buildium has won a coveted Stevie Award.
“We are so proud to have been awarded this honor year after year,” said Michael Monteiro, co-founder and CEO of Buildium, “because consistency in customer service is so important to us. Customer care is the most critical mission we have at Buildium, and we work every day to deserve our reputation for consistently putting customers first. It’s really terrific to be noticed and recognized for that, not only by our customers, but by our peers.”
Buildium earned a 2017 Bronze Stevie Award in the “Contact Center of the Year” category for its superior call center, where a 31-person team provides phone support Monday through Friday; answers support tickets 365 days a year; and handles an average of 8800 calls, 3100 tickets, and 600 emails per month.
Last year, Buildium was presented with a silver Stevie Award for “Contact Center of the Year” and a bronze award for “Best Use of Technology in Customer Service.” In 2015, Buildium’s Jeana Pondelli won the “Young Customer Service Professional of the Year - Computer Software and Services” award, and the company won in the “Contact Center of the Year” category. In 2014, Buildium won awards in the “Best Use of Technology in Customer Service” and “Customer Service Department of the Year- Computer Software” categories.
More than 2300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10% over 2016. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
Buildium is the only property management solution that helps real estate professionals win new business from property owners and community associations seeking services. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use. Buildium services more than 12,500 customers in 46 countries, totaling over one million residential units under management. In 2015, Buildium acquired All Property Management, a leading online marketing service for property managers, making Buildium the only company to give property managers a way to acquire new customers and increase revenue. For more information, visit www.buildium.com, and connect with us on Twitter, LinkedIn, and Facebook.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.