Outsourcing Business News

MEDIA, Pa.--(BUSINESS WIRE)--Healthcare Administrative Partners (HAP), a leading provider of outsourced billing, coding, and practice management solutions for radiology practices, today announces the addition of Summit Radiology in Fort Wayne, IN to its roster of revenue cycle management clients. Summit Radiology is the largest and most progressive full-service diagnostic and interventional radiology group in the region, providing services at over 40 outpatient and hospital locations in northea...

NEW YORK--(BUSINESS WIRE)--Pace, the agentic workforce for insurance, was chosen by Prudential’s Individual Life Insurance (ILI) business to help simplify and improve its service delivery. Pace’s AI-powered agents are now streamlining policy servicing and supporting quality assurance efforts within Prudential’s ILI business. The first set of automated systems is now live taking on thousands of hours of work. “Our work with Prudential is an example of how AI can be used as a strategic advantage,...

TACOMA, Wash.--(BUSINESS WIRE)--TrueBlue, Inc. (NYSE: TBI) (“TrueBlue” or the “Company”) today announced the appointment of William Greenblatt and William Seward to the TrueBlue Board of Directors (the “Board”), effective January 5, 2026. The Board approved the appointment of these directors on December 1, 2025, and these new director appointments are the result of an extensive search process with the assistance of an independent recruitment firm and shareholder input. Mr. Greenblatt is widely...

MADRID--(BUSINESS WIRE)--Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the initial partners to join the Kraken Business Process Outsourcing Partner Program, launched to identify trusted providers capable of delivering exceptional CX at scale. With a proven track record of running customer operations for multiple Kraken clients across several countries, Konecta shares Kraken’s objective of elevating customer experiences thr...

LEEDS, England--(BUSINESS WIRE)--BigChange, the all-in-one job management platform transforming field service operations powered by Simpro Group, today announced the launch of a new partner programme – a trusted network of technology, service, and implementation partners – built to help field service businesses remove complexity, run more profitably, and grow with confidence. The launch follows the success of similar partner programmes across Simpro Group, now extended to support BigChange cust...

DUBLIN--(BUSINESS WIRE)--The "CX Leaders Navigate Disruption in a New Era of Customer Contact" report has been added to ResearchAndMarkets.com's offering. This report provides an in-depth look into what is changing in the contact center environment that contact center leaders must be aware of to stay ahead of the competition. It also gives solution providers and BPOs insight into the challenges, strategies, and investment decisions facing end-user companies. The 21st Annual Customer Contact Eas...

ATLANTA--(BUSINESS WIRE)--Trevelino/Keller, a nationally ranked Integrated PR+Mkt +Creative agency, announces its client relationship with Kreate, a leading vertically integrated innovation-based company. Kreate is the designer, manufacturer and distributor of widely recognized HDX and Husky storage products, both exclusive to The Home Depot and ubiquitous in many American homes. Products within these brand lines span modular home storage systems and home DIY equipment, such as sawhorses and mi...

OCEANSIDE, Calif.--(BUSINESS WIRE)--Monterey Financial Services Recognized as One of San Diego Business Journal’s “Best Places to Work” for Fourth Consecutive Year...

PITTSBURGH--(BUSINESS WIRE)--Gather AI is proud to announce its recognition in the Inc. Power Partner Awards. The prestigious list honors B2B organizations that have proven track records supporting entrepreneurs and helping startups grow. Companies on the Inc. Power Partner list received top marks from clients for being instrumental in helping leadership navigate the dynamic world of startups. These B2B partners support entrepreneurs across various facets of the business, including hiring, comp...

TACOMA, Wash.--(BUSINESS WIRE)--TrueBlue (NYSE:TBI) today announced its third quarter results for 2025. Third Quarter 2025 Financial Highlights Revenue of $431 million, up 13 percent compared to the prior year period $14 million of revenue from the January HSP acquisition Net loss of $2 million improved from net loss of $8 million in the prior year period SG&A expense improved 8 percent to $92 million compared to $100 million in the prior year period Adjusted EBITDA1 increased to $11 millio...