Outsourcing Business News

METROPARK, N.J.--(BUSINESS WIRE)--ExtensisHR today announced the appointment of Jen Morrow as President and Chief Operating Officer (COO), effective January 5, 2026....

CHICAGO--(BUSINESS WIRE)--Monroe Capital LLC (“Monroe”) announced it acted as sole lead arranger and administrative agent on the funding of a senior credit facility to support the growth of Antelope Pet (“Antelope”) by private equity sponsor Alpine Investors. Founded in 2021 and headquartered in San Francisco, CA, Antelope is a provider of all-natural pet care products including treats, dental products, health supplements and fresh food with a focus on healthy, limited ingredients. Through thei...

STAMFORD, Conn.--(BUSINESS WIRE)--Insurance enterprises are increasingly integrating AI into their operations to increase agility, personalization and operational excellence, ISG says....

MEDIA, Pa.--(BUSINESS WIRE)--Healthcare Administrative Partners (HAP), a leading provider of outsourced billing, coding, and practice management solutions for radiology practices, today announces the addition of North Broward Radiologists in Fort Lauderdale, FL to its roster of revenue cycle management clients. North Broward Radiologists is a trusted, board-certified medical practice serving Broward County, Florida, with decades of experience providing exceptional diagnostic imaging and radiolo...

MEDIA, Pa.--(BUSINESS WIRE)--Healthcare Administrative Partners (HAP), a leading provider of outsourced billing, coding, and practice management solutions for radiology practices, today announces the addition of Summit Radiology in Fort Wayne, IN to its roster of revenue cycle management clients. Summit Radiology is the largest and most progressive full-service diagnostic and interventional radiology group in the region, providing services at over 40 outpatient and hospital locations in northea...

NEW YORK--(BUSINESS WIRE)--Pace, the agentic workforce for insurance, was chosen by Prudential’s Individual Life Insurance (ILI) business to help simplify and improve its service delivery. Pace’s AI-powered agents are now streamlining policy servicing and supporting quality assurance efforts within Prudential’s ILI business. The first set of automated systems is now live taking on thousands of hours of work. “Our work with Prudential is an example of how AI can be used as a strategic advantage,...

TACOMA, Wash.--(BUSINESS WIRE)--TrueBlue, Inc. (NYSE: TBI) (“TrueBlue” or the “Company”) today announced the appointment of William Greenblatt and William Seward to the TrueBlue Board of Directors (the “Board”), effective January 5, 2026. The Board approved the appointment of these directors on December 1, 2025, and these new director appointments are the result of an extensive search process with the assistance of an independent recruitment firm and shareholder input. Mr. Greenblatt is widely...

MADRID--(BUSINESS WIRE)--Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the initial partners to join the Kraken Business Process Outsourcing Partner Program, launched to identify trusted providers capable of delivering exceptional CX at scale. With a proven track record of running customer operations for multiple Kraken clients across several countries, Konecta shares Kraken’s objective of elevating customer experiences thr...

LEEDS, England--(BUSINESS WIRE)--BigChange, the all-in-one job management platform transforming field service operations powered by Simpro Group, today announced the launch of a new partner programme – a trusted network of technology, service, and implementation partners – built to help field service businesses remove complexity, run more profitably, and grow with confidence. The launch follows the success of similar partner programmes across Simpro Group, now extended to support BigChange cust...

DUBLIN--(BUSINESS WIRE)--The "CX Leaders Navigate Disruption in a New Era of Customer Contact" report has been added to ResearchAndMarkets.com's offering. This report provides an in-depth look into what is changing in the contact center environment that contact center leaders must be aware of to stay ahead of the competition. It also gives solution providers and BPOs insight into the challenges, strategies, and investment decisions facing end-user companies. The 21st Annual Customer Contact Eas...