Backbase Wins Gold in the 2026 Datos Insights Impact Awards in Commercial Banking & Payments for AI and Automation

*Datos Insights recognizes the Backbase AI-native Banking OS, where AI agents and bank employees work together across the customer lifecycle while the bank stays in control.*

ATLANTA--(BUSINESS WIRE)--Backbase announced today that Datos Insights has named it the Gold winner for Best Innovation in Artificial Intelligence and/or Automation in the Solution Provider Awards of its 2026 Impact Awards in Commercial Banking & Payments. The award recognizes the Backbase AI-native Banking OS, the operating system banks use to run their frontline, with employees and AI agents working together from the front office to the back office.

Datos Insights announced its gold and silver medalists on October 20, 2026, at its Commercial and Small Business Banking Forum in New York, naming 20 honorees across its Financial Institution and Solution Provider categories. Nominations ran from April to July 2026, and Datos Insights advisors narrowed each category to its top three or four contenders. A panel of external judges from financial institutions, industry thought leadership, consulting, and implementation then chose the winners alongside Datos Insights advisors.

The judges scored each nomination on eight attributes: level of innovation and competitive advantage, ability to meet market needs, impact on customer experience, impact on customer operational efficiency, new revenue opportunity for the bank, impact on customer retention and new customer attraction, scalability across the customer base, and future roadmap. Every nominated innovation had to be in production and developed and implemented after January 1, 2024.

The Gold award follows the 2026 Datos Insights Wealth Management Impact Award Backbase won for Best Innovation for the Advisor Desktop, and the Datos Impact Award for Excellence in Commercial Banking it received in 2025.

Arun Ramamoorthy, Head of Commercial Banking at Backbase:

“Being recognized by Datos for two consecutive years is a testament to Backbase’s investments in building AI-native solutions that solve real world problems. With the AI-Native Banking OS, we are pushing to create a single foundation that can act as the system of truth for corporate clients, RM/TMOs and the new workers, AI Agents controlled by rules defined by the bank. Banking OS lets banks move faster without giving up control.”

About Datos Insights

Datos Insights is the leading research and advisory partner to the banking, insurance, and securities industries - both the financial services firms and the technology providers that serve them.

In an era of rapid change, Datos Insights empowers firms across the financial services ecosystem to make high-stakes decisions with confidence and speed. Its distinctive combination of proprietary data, analytics, and deep practitioner expertise provides actionable insights that enable clients to accelerate critical initiatives, inspire decisive action, and de-risk strategic investments to achieve faster, bolder transformation.

About Backbase

Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. Customers, employees, and AI agents work as one across digital channels, front-office, and operations.

120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management.

Recognized by Forrester, Gartner, and Datos as a category leader, Backbase was founded in 2003 by Jouk Pleiter and is headquartered in Amsterdam, with teams across North America, Europe, the Middle East, Africa, Asia-Pacific, and Latin America.