American Landmark and Bilt Partner to Unify the Resident Experience Across 40,000 Homes Through Bilt Neighborhood OS

Partnership will connect property services, payments, rewards and neighborhood experiences across American Landmark’s portfolio and integrate its business intelligence technology into Bilt’s product offering as Property Intelligence

TAMPA, Fla. & NEW YORK--(BUSINESS WIRE)--American Landmark Apartments, a multifamily owner-operator focused on the U.S. Sunbelt, and Bilt, the neighborhood commerce and rewards platform, today announced a partnership to deploy Bilt Neighborhood OS™ across 40,000 apartment homes, unifying the resident experience from discovery to renewal, in and around the home.

A key component of this strategic partnership is the planned integration of American Landmark’s proprietary business intelligence technology, originally developed as AL One, into Bilt’s platform as Property Intelligence. Developed internally by American Landmark to provide greater visibility and intelligence across property operations, this technology represents a significant investment in innovation and a forward-thinking approach to multifamily management. By bringing together data and insights from connected property systems, community services, and resident experiences, Property Intelligence will provide teams with a more comprehensive understanding of their business, empowering smarter decisions, stronger operational performance, and an enhanced resident experience.

American Landmark will power its resident experience with Bilt Neighborhood OS, an AI platform that helps businesses grow by reaching new customers and building loyalty through personalized experiences in their neighborhood. Neighborhood OS integrates with existing property systems to bring together services, payments, rewards and Neighborhood Benefits™, connecting American Landmark communities with Bilt’s network of 50,000+ merchant partners, including restaurants, fitness studios, retailers, sports venues and more.

“Our residents choose a home, but their experience extends well beyond their apartment,” said Joe Lubeck, Founder & CEO of American Landmark Apartments. “Bilt gives us a way to connect the service we provide at our communities with the places and experiences residents enjoy around them. By integrating the business intelligence technology we’ve built into Bilt, we can also help property teams better understand their communities and use those insights to improve how they operate and serve residents.”

One connected experience, from discovery to renewal

With Neighborhood OS, American Landmark residents will gain access to leasing, move-in checklists, package management, service requests, amenity bookings, building access and smart-home integrations through the same Bilt experience they use to pay rent, earn and redeem rewards, and engage with their neighborhood.

Residents can ask their AI Concierge to help manage everyday needs, from submitting a maintenance request to reserving a table nearby. Property teams can use AI agents to coordinate services across their existing systems and arrange personalized neighborhood benefits—reducing manual work while delivering more thoughtful care.

Potential experiences could include helping a new resident discover a nearby fitness studio, arranging a neighborhood dining benefit ahead of renewal, or coordinating a stove repair and providing a dinner credit at a participating restaurant while the resident’s kitchen is out of service.

Property Intelligence: A more complete view of every community

Developed by American Landmark, Property Intelligence is a business intelligence tool designed to help property teams understand performance across their communities. Its planned integration into Bilt will connect insights from the systems properties use, the services they provide and the customers they serve within the broader Neighborhood OS experience.

Together, Property Intelligence and Neighborhood OS will help teams connect a clearer understanding of their business with the tools to act on it—from coordinating property services to delivering experiences that strengthen resident relationships.

“American Landmark brings the perspective of an operator serving 40,000 homes, along with technology built around the realities of running those communities,” said Ankur Jain, Founder and CEO of Bilt. “Bringing Property Intelligence into Bilt will help teams better understand what’s happening across their properties, while Neighborhood OS gives them ways to act on those insights and deliver more value at home and across the neighborhood.”

Residents in American Landmark properties will also gain access to Bilt’s monthly Rent Day®, featuring bonus rewards and exclusive experiences, plus Rent Free™, offering the chance to have a month of rent covered.

About American Landmark Apartments

American Landmark Apartments is a Tampa-based multifamily owner-operator focused on the acquisition, repositioning and management of apartment communities across the U.S. Sunbelt. The company is committed to delivering outstanding living environments and service to residents, attractive risk-adjusted returns to investors and partners, and opportunities for its team members. For more information, visit www.alapts.com.

About Bilt

Launched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8.2 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS™, the AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. apartment buildings, including those in the Bilt Alliance, built with some of the nation’s largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.