UniLodge Canada Brings 24/7 AI Communication to Its Student Residences With VerbaFlo

The partnership marks VerbaFlo's entry into Canada and gives onsite teams more time with students

TORONTO--(BUSINESS WIRE)--UniLodge Canada, a Canadian owned and led student housing operator, has partnered with VerbaFlo to respond to every prospective and current student enquiry, at any hour and on every channel. UniLodge Canada is VerbaFlo’s first Canadian partner, and the launch marks the company’s entry into Canada. VerbaFlo delivers AI powered conversations and intelligence for residential real estate operators and supports 50+ operators across 300,000+ units in 12 countries.

The partnership brings together two companies with a shared belief: technology should give people more time for the moments that matter most. UniLodge Canada treats the student experience as a business imperative. Its leadership brings decades of experience in on campus student affairs, and its communities are designed as healthy, safe and welcoming places where students can balance study, social life and rest, close to campus and the city around them.

"We believe student housing works best when everyone wins: campuses, investors, developers, operators and, above all, students. We are a people business, and we think the technology we choose should take care of the routine conversations so our teams can spend their time where it counts, with residents. VerbaFlo shares that belief."
Jen McMillen, President, UniLodge Canada

VerbaFlo engages and qualifies every inquiry across web chat, WhatsApp, email and voice, in multiple languages. It connects directly to the property management system UniLodge Canada already runs, and works in the background to resolve routine questions about residences and leases, book viewings and route conversations that need a person straight to the right team member. UniLodge Canada sets the responses, tone and escalation rules, so its brand and its relationship with each student stay firmly in its hands.

In its first 30 days live, two in three conversations with UniLodge Canada arrived outside the working day. VerbaFlo’s AI managed over 99% of them end to end, with an average response time of 7.9 seconds, giving the onsite team more time for the conversations that need them.

With routine conversations handled, UniLodge Canada expects the partnership to lift bookings and encourage more current residents to renew, supporting retention and stronger returns across its portfolio.

Demand for student housing in Canada continues to outpace the supply of purpose built beds, and operators often manage high enquiry volumes with busy onsite teams. For students, the first response can shape where they choose to live, which makes fast, consistent communication central to the experience. That demand makes Canada a natural next market for VerbaFlo, and UniLodge Canada’s national footprint gives it a strong foundation to grow from.

"Every new market teaches us something, and we are fortunate to begin in Canada with a partner whose values mirror our own. UniLodge Canada sees housing through the eyes of the student. Students reach out at all hours, often about things that feel small to us and enormous to them. Our role is to meet each of those moments with care, so the team on site can be fully present for the conversations that need a human voice. We are honoured to take our first step in Canada alongside them." Sayantan Biswas, Founder and CEO, VerbaFlo

Canada joins VerbaFlo's markets across the UK, Europe, the US and the Gulf, where the platform handles around 2.5 million conversations each month. Together, the two companies aim to set a new standard for how student housing operators in Canada communicate with students.

About VerbaFlo

VerbaFlo is AI infrastructure for the residential lifecycle: the agentic AI platform that turns resident conversations into operational intelligence that improves resident experience, drives retention and delivers asset performance. Founded in October 2024 and commercially launched in February 2025, VerbaFlo is trusted by 50+ operators, including Homes for Students, Downing and Fusion, across 300,000+ units and 12 countries. The platform operates across 8 channels, supports residents in 200+ languages, and connects directly to the PMS systems operators already run. It is backed by Pi Labs, Haatch and Old College Capital. For more information, visit verbaflo.ai.

About UniLodge Canada

UniLodge Canada is a Canadian owned and led student housing operator that manages high-quality residences for investors, developers and academic institutions. Its portfolio spans off-campus residences, on-campus partnership buildings and campus-owned residences. The company pairs disciplined operations and a deep understanding of local student markets with a commitment to the student experience, because well-supported students are more likely to thrive, and strong communities drive occupancy, retention and long-term performance. A people business at heart, UniLodge Canada is led by a team with decades of experience in on-campus housing and student affairs, global hotels and Canadian market advisory services. Its residence communities are designed to be healthy, safe and welcoming places where students can study, connect and belong. For more information, visit UniLodge.ca.