Concord Technologies Named a Leader in IDC MarketScape Worldwide Digital Fax Assessment for Second Consecutive Time

2026 assessment notes high customer satisfaction, expanding beyond fax into a broader secure intake platform, healthcare interoperability, and documented customer outcomes as Concord's key strengths

SEATTLE--(BUSINESS WIRE)--Concord Technologies, a provider of secure document exchange and intelligent document processing solutions, today announced that it has been named a Leader in the IDC MarketScape: Worldwide Digital Fax 2026 Vendor Assessment (#US54136326, September 2026). This recognition marks the second time Concord was named a Leader in the digital fax vendor assessment.

The assessment noted Concord’s high customer satisfaction, expanding beyond fax into a broader secure intake platform, interoperability, and documented customer outcomes as key strengths.

“Healthcare organizations need more than reliable transmission of critical information. They need that information to move into the right workflows quickly, securely and accurately,” said Julie Freguia, Chief Marketing Officer at Concord Technologies. “We believe being recognized for a second time in the IDC MarketScape for digital fax reflects both the trust customers place in Concord and our commitment to practical innovation that improves healthcare operations.”

Customer satisfaction and enterprise-scale reliability

IDC MarketScape identified high customer satisfaction among Concord’s strengths, noting, "Beyond its NPS, customer retention, and uptime metrics, Concord customers praise its service: easy to work with, around-the-clock availability, domain expertise, and a strong U.S. footprint."

Concord serves approximately 5,300 customers and supports the transmission of more than 5 billion healthcare pages annually. About 80% of its customers are in healthcare, including three of the five largest U.S. health plans and 13 of the 25 largest U.S. health systems. Its cloud, hybrid and on-premises options help organizations modernize while accommodating existing systems, security requirements and operational needs.

“Concord has become a trusted extension of our team,” said Grant Egerdahl, IT Applications Analyst, Lead, Seattle Children's Hospital. “Their responsiveness and expertise have been among the best we've experienced across the vendors we work with, but what truly stands out is the impact we've achieved together. By streamlining referral intake, reducing administrative burden, and empowering teams to work more efficiently, Concord has helped us improve operations while better supporting the patients and families we serve. Having experienced that value firsthand, it's easy to understand why IDC MarketScape recognized Concord as a Leader in the 2026 Digital Fax Vendor Assessment.”

From secure fax to intelligent, multichannel intake

Digital fax remains integral to healthcare communications, but the value of incoming documents depends increasingly on how efficiently their information can be processed and incorporated into clinical and administrative systems. Noted in the IDC MarketScape, Concord is "expanding beyond fax into a broader secure intake platform: Concord launched DSM at HIMSS26 within Concord Connect, giving healthcare organizations a second intake channel alongside fax with AI-driven processing as data is received, classified, and integrated, a shift toward unified intake and document intelligence."

Concord Connect™ brings together digital fax and Direct Secure Messaging with intelligent document processing and workflow automation. Its Practical AI™ capabilities help classify incoming documents, extract relevant clinical and demographic data and route information into downstream systems, reducing manual handling. The platform supports HL7, FHIR, CCD/C-CDA and DICOM standards, as well as open APIs and no-code integration options for EHRs and other enterprise applications.

Instant Infosystems CEO David Klein commented, “As one of the industry's longest-standing independent digital fax experts, we work with healthcare organizations evaluating a wide range of solutions and vendors. Concord continues to distinguish itself through its deep healthcare expertise, commitment to customer success, and ability to help organizations modernize critical document workflows.” Klein added, “We believe Concord's recognition as a Leader in the 2026 IDC MarketScape: Worldwide Digital Fax Vendor Assessment reflects the strength of both its technology and its long-term vision for the market.”

Practical AI™ with measurable customer outcomes

The IDC MarketScape cited Concord’s Practical AI with measurable customer results and specifically noted the following: “Documented customer outcomes. Concord cited results: 8% higher daily patient admissions across 14 sites in 4 months (behavioral health); a 70-hour/week cut in referral processing via generative AI classification across 39 specialties (pediatric hospital); 50+ FTEs reallocated (health plan, 2+ million members); an 80% cut in FQHC medication refill time (5 days to 1); a 25% higher schedule-to-scan rate and 20% bottom-line gain (radiology partner).”

The report also noted Concord’s “De-risked AI rollout track record.” According to the report, “Concord's Ignition Program (white-glove AI implementation) answers data showing that only ~30% of healthcare AI pilots reach production. It reports 32 AI projects to date (21 completed, 11 in process), zero failed, and a 100% completed project success rate.”

“The real measure of AI in healthcare is whether it makes a meaningful difference for the people doing the work and the patients they serve,” Freguia added. “Our approach combines technology with healthcare workflow expertise and close customer collaboration. That is how we help organizations turn complex information challenges into measurable operational improvements.”

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.

About Concord Technologies

Concord Technologies helps healthcare organizations and other highly regulated businesses securely exchange and intelligently process critical documents and data. Its Concord Connect™ platform combines digital fax, Direct Secure Messaging, intelligent document processing, Practical AI™, workflow automation and integration capabilities to improve information flow and operational performance. With over 30 years of experience, Concord Technologies processes more than 5 billion pages of protected data each year. Learn more at www.concord.net.