Neon One Named a Gold Winner in the 16th Annual 2026 Globee® Awards for Business

Neon One receives Gold recognition for Achievement in Service Innovation, honoring its customer support transformation and measurable improvements in customer satisfaction

CHICAGO--(BUSINESS WIRE)--Neon One, the Nonprofit Relationship Management Platform, announced today that it has been named a Gold winner in the 16th Annual 2026 Globee® Awards for Business, a global awards program recognizing business achievements across organizations, industries, functions, and markets worldwide.

Neon One received the Gold Globee® Award in the Achievement in Service Innovation category for its nomination, "Fixed, fast, and friendly: Reinventing Nonprofit Customer Support," earning the program's Best of Category distinction.

The award recognizes Neon One's transformation of its customer support organization to deliver faster, more accessible, and personalized service to nonprofits of all sizes. The company reorganized its support team into specialized pods aligned with nonprofit use cases, introduced real-time messaging as a primary support channel, and invested in a dedicated U.S.-based support team. Neon One also eliminated tiered support, extending live phone, chat, and email assistance to every customer at no additional cost, regardless of subscription plan.

The transformation has delivered measurable improvements in customer experience. Customers now connect with support by phone in an average of 67 seconds and receive live chat responses in under two minutes. Customer satisfaction increased from 64% in 2025 to a record 97% in August 2026, averaging 92% over the past three months. Neon One also introduced ACE, its AI-powered support system built on Zendesk, which independently resolved 40% of live messaging conversations and saved more than 435 agent hours between September and December 2025.

The achievement follows Neon One's Silver Stevie® Award for Customer Support Department of the Year earlier in 2026, further recognizing the company's commitment to improving the nonprofit customer experience.

Winner Quote

Keith Reed, CEO of Neon One

"Small and midsize nonprofits rely on technology to manage some of their most important relationships, and they need to know they can count on us when challenges arise," said Keith Reed, CEO of Neon One. "This award recognizes what our team built: a support experience that treats every customer's mission as seriously as they do, so they can spend less time troubleshooting and more time building the personal connections that grow their impact."

The Globee® Awards for Business recognize achievements demonstrating business progress and measurable results across organizations of different sizes, industries, functions, and markets worldwide. Categories recognize achievements involving organizational performance, growth, transformation, workplace initiatives, operations, customer impact, business innovation, and other areas of business accomplishment.

Winners are determined through a structured, score-based evaluation process involving participating industry professionals from around the world. Recognition is based on the average scores received during the judging process.

Globee® Awards Quote

"Business achievement can take many forms, from growth and transformation to operational progress, workplace initiatives, and measurable customer impact," said San Madan, President of the Globee® Awards. "The 2026 winners of the Globee® Awards for Business represent a diverse range of organizations, teams, professionals, and achievements from around the world. We congratulate this year's winners on the accomplishments recognized through the judging process."

About the Globee® Awards

The Globee® Awards recognize achievements in business, innovation, leadership, technology, artificial intelligence, cybersecurity, customer excellence, impact, and other areas of organizational and professional achievement. The awards programs bring together participating judges from around the world to evaluate nominations through a structured, score-based process.

Learn more about the Globee® Awards and view the 2026 Globee® Awards for Business winners at https://globeeawards.com/2026-winners-business-awards/.

About Neon One

Neon One provides one trusted platform for fundraising, supporter management, communications, and payments, giving nonprofits one place to manage data and build personal connections. Award-winning live support and revenue-based pricing offer small and midsize nonprofits powerful technology and a built-in support system at a price they can afford. Since 2019, nonprofits have raised $26 billion through Neon One. Learn more at neonone.com.