ShipMonk Appoints Todd Bills as Chief Operating Officer

Former Chief Logistics Officer with 30 years leading fulfillment and supply chain operations at companies including Wayfair and Target joins ShipMonk’s executive team

FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--ShipMonk, the global fulfillment provider that helps mid-market and enterprise brands grow faster, today announced that Todd Bills has joined the company as Chief Operating Officer. Todd will lead operations across ShipMonk’s fulfillment campuses and transportation, and will work across the organization to continue driving continuous improvement and operational excellence.

Todd brings 30 years of supply chain and operations leadership to ShipMonk, with experience spanning Target, Wayfair, Digi-Key, and high-growth ecommerce companies. He most recently served as Chief Logistics and Supply Chain Officer at NationsBenefits and as an advisor to ProfitOps, a supply chain intelligence platform. Before that, Todd spent more than four years at ShipBob, first as SVP of Supply Chain and then as Chief Logistics Officer. He also directed Wayfair’s middle-mile network and served as Chief Operating Officer of MyUS.com, the international package consolidation company.

Earlier in his career, Todd was Vice President of Order Fulfillment and Logistics at Digi-Key, where he led the end-to-end global supply chain for an ecommerce business shipping to 170 countries. Before that, he spent nearly eight years in general management roles at Target.

"When a merchant trusts us with their brand, they should know exactly who is taking care of it and have superior technology supporting them. Supporting merchants and their customers with passion has been a central focus throughout my career,” said Bills.

“Our own teams run every fulfillment center using our proprietary technology and processes here at ShipMonk. That end-to-end ownership is a key reason I joined the company. ShipMonk has built an operation that performs at a high level and continues to set the bar for tech-enabled fulfillment. I am honored to join this team and build on this success, drive growth for our merchants, and ensure every order arrives exactly as expected."

“At ShipMonk, we’re operators. When our leadership team and I met Todd, we knew very quickly he shares that DNA. He’s run fulfillment at a serious scale, and he’s the right leader to keep raising the bar on accuracy and execution across our owned-and-operated fulfillment centers. Todd lives our Merchant-First values, which means a partner who helps brands grow and delivers anywhere their customers are,” said Jan Bednar, ShipMonk Founder.

Todd joins ShipMonk during one of the strongest growth years in the company’s 12-year history. ShipMonk’s tech-enabled fulfillment network spans approximately 3 million square feet of campuses across North America, the UK and Europe and maintains 99.95% order accuracy. This year, the company opened new fulfillment campuses, including a second fulfillment center in Louisville, KY. This new location is a 406,000-square-foot facility purpose-built for apparel fulfillment. Todd will help carry that momentum into 2027.

About ShipMonk

Founded in 2014, ShipMonk is a global fulfillment provider that helps high-growth ecommerce and enterprise brands scale with confidence. ShipMonk combines proprietary technology with a network of owned and operated fulfillment centers around the world, giving brands real-time visibility, operational control, and the flexibility to grow across channels and regions. Built on a merchant-first philosophy, ShipMonk supports complex fulfillment needs across categories including apparel, wellness, and consumer goods — handling everything from inventory management and order fulfillment to returns and value-added services. With a focus on accuracy, reliability, and long-term partnership, ShipMonk helps brands stress less and grow more. For more information, visit shipmonk.com.