TRISTAR Insurance Group Appoints Viviane Ruiz as Senior Vice President of Managed Care

Veteran TPA Executive Brings 25+ Years of Insurance, Operations, and Technology Leadership to Nation's Largest Privately Held TPA

LONG BEACH, Calif.--(BUSINESS WIRE)--TRISTAR Insurance Group, Inc., the largest privately held, independent third-party claims administrator in the United States, today announced the appointment of Viviane Ruiz as Senior Vice President of Managed Care, effective immediately.

Ruiz joins TRISTAR from Davies North America, where she served as President of Workers' Compensation, Casualty, and Managed Care, with full P&L accountability across multiple operating entities under distinct business names within Davies' global TPA organization.

"Viviane is a proven leader who has driven innovation and growth at the highest levels of our industry," said Tom Veale, TRISTAR President. "Her unique blend of technology depth, operational expertise, and executive P&L leadership makes her the ideal choice to lead our Managed Care division into its next chapter. We are thrilled to welcome her to the TRISTAR family."

Ruiz spent 16 years at Brown & Brown Insurance, where she held combined COO and CIO responsibility for the Services Segment. During her tenure, she led enterprise technology strategy, digital transformation, and growth initiatives across a large national, multi-entity organization, advancing from IT leadership into operations and executive P&L leadership. Her career began in IT, giving her a rare ability to bridge technical possibility with business execution at scale.

At Davies, Ruiz consistently drove innovation through AI-enabled workflow automation, claims platform modernization, and strategic vendor realignment across complex national programs. She also led business development efforts that translated competitive proposals and contract negotiations into sustained top-line growth, while directing cost-saving and operational efficiency initiatives that improved margins without compromising service delivery.

"I am honored to join TRISTAR at such an exciting time in the company's growth," said Ruiz. "TRISTAR's reputation for excellence, its commitment to innovation, and its client-first culture are what drew me here. I look forward to working with the team to build on the strong foundation already in place and to drive the Managed Care division to new heights."

Ruiz holds a Master's in Health Information Technology, an MBA, and a BS in Computer Science. She is fluent in English, Spanish, and Portuguese.

About TRISTAR Insurance Group

Founded in 1987 and headquartered in Long Beach, California, TRISTAR Insurance Group is the nation's largest privately held, independent third-party claims administrator. With more than 1,000 professionals across the United States, TRISTAR provides property and casualty claims management, managed care services, benefits administration, and risk control to self-insureds, insurance carriers, program underwriters, public entities, and risk pools. TRISTAR's mission is to transform risk into opportunity®.