Brazilian Companies Modernize Supply Chains for Resilience

Enterprises deploy AI and digital twins to anticipate disruptions and coordinate operations, ISG Provider Lens^® report says

SÃO PAULO--(BUSINESS WIRE)--Enterprises in Brazil are adopting integrated supply chain systems to improve execution across value chains and address increasingly complex business conditions, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

The 2026 ISG Provider Lens^® Supply Chain Services report for Brazil finds that early adopters are achieving significant progress in critical areas of operation as they implement new digital concepts and methodologies. Intelligent orchestration and risk management are high priorities for companies seeking stronger performance and value delivery. Organizations are treating supply chain execution as a strategic requirement requiring tighter coordination between employees and suppliers.

“The main challenge is no longer selecting supply chain technologies, but organizing processes and expertise around execution goals,” said Bob Krohn, ISG partner, Manufacturing. “Brazilian companies will gain the most value when modernization spans the whole value chain, not just isolated capabilities.”

Organizations in Brazil are extending modernization to building better end-to-end supply chain processes. They are carrying out initiatives to make every component more digital, transparent and dynamic. Expanded cloud processing, more fluid data architectures and more extensive data lakes remove information silos to allow more high-volume analytics. Companies are also adopting rapid task automation and synchronization of processes among departments, seeking to lower costs and identify bottlenecks in the overall supply chain cycle.

Companies are applying AI and GenAI models to support decisions and automate high-volume analysis. These technologies allow organizations to rework end-to-end scenarios and even reprogram decisions when parts of the process require restructuring. Solutions using digital twins play a growing role in supply chain operations, ingesting real-time data from multiple applications, sensors and control towers to increase visibility. Digital twins enable teams to simulate and optimize assets, processes or an entire supply chain.

Enterprises are using increasingly mature control towers to harmonize processes and organizational competencies across the value chain. These systems evaluate past, present and expected conditions, then indicate potential impacts and recommend the response with the lowest risk. They can analyze results through lessons learned and automatically execute selected actions at scale. Risk teams are adopting predictive monitoring to anticipate disruptions and maintain continuity, minimizing financial impacts, ISG says.

“Supply chain resilience relies on the ability to turn warnings into coordinated action before disruptions affect the business,” said Sidney Corrêa Nobre, lead author of the report. “Enterprises expect providers to integrate data, automate recommendations and support replanning across the entire value chain.”

The report also explores other supply chain trends affecting enterprises in Brazil, including the growing use of multi-level supplier management and integration of cybersecurity, weather and geopolitical risks into supply chain planning.

For more insights into the supply chain challenges facing enterprises in Brazil, along with ISG’s advice for overcoming them, see the ISG Provider Lens Focal Points briefing here.

The report evaluates the capabilities of 31 providers across three quadrants: Supply Chain Operations Modernization Services, Intelligent Supply Chain Orchestration and Control Tower Services and Supply Chain Risk, Resilience and Compliance Services.

The report names Accenture, Deloitte, EY and TCS as Leaders in all three quadrants. It names Exed Consulting, ILOS, MadeinWeb, Peers, Sequor, Wipro and Xcelis Solutions as Leaders in two quadrants each. It names Alvarez & Marsal, Andersen Consulting, Peloton, PwC and Stefanini as Leaders in one quadrant each.

In addition, Andersen Consulting, Peloton, Sequor and Xcelis Solutions are recognized as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

Customized versions of the report are available from Accenture and MadeinWeb.

In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2026 among Supply Chain Services. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, which is part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

The 2026 ISG Provider Lens Supply Chain Services report for Brazil is available to subscribers or for one-time purchase on this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.