XTIUM Launches XTAI Orchestrator, Ushering in the Next Era of Highly Secure, Enterprise AI Operations

New XTAI Release Gives Organizations a Vendor-Agnostic Control Plane to Manage, Govern, and Optimize Enterprise-Scale AI

TAMPA, Fla.--(BUSINESS WIRE)--XTIUM, a global AI-Native MSP, today announced the latest release of XTAI (XTIUM Trusted AI), the next major milestone in the evolution of its award-winning AI Service Platform. The release introduces XTAI Orchestrator, a single governance platform for all its key services: managed AI services, AI-powered voice, custom XTAI Agents, managed networks, and managed cloud. While the original XTAI launch focused on helping customers assess, plan, govern, adopt, and deploy AI, the new release enables enterprises to operate, monitor, govern, and control AI beyond the pilot stage.

Enterprises are rolling out end-user AI apps such as Microsoft Copilot, AI workflows across multiple departments, and AI Voice platforms faster than they can manage them. The result is AI sprawl: fragmented visibility, inconsistent governance and unclear accountability. XTAI Orchestrator was built to solve that problem by bringing AI from multiple vendors under a single, powerful governance framework. Additionally, Orchestrator helps organizations control escalating token cost with its powerful AI Analytics and FinOps modules.

From AI Strategy to AI Operations

Most organizations are no longer asking whether they should adopt AI. They are asking how to govern it, control costs, maintain compliance, and ensure AI delivers measurable business outcomes.

According to industry research, enterprise AI investment continues to accelerate while the overwhelming majority of AI initiatives fail to achieve production-scale impact. The challenge is no longer access to AI technology. It is operationalizing AI securely and effectively across the business.

A recent Gartner report reaches a similar conclusion¹: enterprises should stay flexible and maintain independence from any single AI model provider, enforced through continuous, layered governance and runtime controls rather than policy alone.

XTAI Orchestrator was designed specifically to close that gap.

"As many enterprises move past the AI pilot phase, they’ve learned that most AI applications lack visibility, governance, accountability, and operational control," said Byron Young, Chief Product Officer at XTIUM. "XTAI Orchestrator gives organizations a single intelligence layer to govern AI across cloud, network, voice, service desk, and business workflows. It's the operational foundation enterprises need to move from experimental to production AI."

Introducing XTAI Orchestrator

XTAI Orchestrator serves as the unified command layer for enterprise AI operations, providing organizations with a single pane of glass across AI agents, managed infrastructure, cloud environments, and business services.

Key capabilities include:

Operational Intelligence

A unified operational view across environments, tools, and AI agents, providing executive-ready visibility into performance, risk, cost, and service delivery.

Natural Language Query

Business leaders can ask questions in plain language and receive immediate answers without waiting for custom reports or technical analysis.

Predictive Analytics

Forecast costs, identify risks, and anticipate capacity constraints before they become business-impacting issues.

Automated Executive Briefings

AI-generated summaries provide leadership teams with clear operational insights, risks, and recommendations without manual report creation.

Cost Intelligence & FinOps

Track AI consumption and costs across agents and workflows, enforce spending controls, and connect cost directly to business outcomes and departmental usage.

Compliance Evidence

Continuous attestation and audit-ready reporting aligned to emerging frameworks including NIST AI RMF and ISO/IEC 42001.

Service Assurance

Real-time visibility into service health, SLA attainment, incidents, and operational performance.

Agent Management Capabilities Within XTAI Orchestrator

Embedded within XTAI Orchestrator, are capabilities the power the deployment of governed AI agents. XTAI’s AI Agent Management core gives organizations the ability to rapidly onboard, monitor, secure, and optimize AI agents, while maintaining complete visibility and control through the broader Orchestrator experience.

Unlike consumer-grade AI agent tools, XTAI Orchestrator's Agent and Model management were built to scale to large enterprise and carrier environments and include:

• Multi-LLM support, with over 40 models on tap
• AI policy management
• Built-in governance and guardrails
• Role-based access controls
• Agent visibility and auditing
• PII/PHI protection and redaction
• On-premises and sovereign deployment options
• Third-party agent integration

XTAI Agent Management has been proven within XTIUM's own operations for nearly two years, supporting AI-enhanced managed services, and automating a large majority of its service desk workflow volume.

What This Means for Customers

For customers, XTAI Orchestrator represents more than a product release.

It provides a path to sustainable AI operations.

Organizations can now:

• Govern AI across multiple vendors and platforms.
• Monitor what AI agents are doing and why.
• Control AI costs before they become surprises.
• Maintain compliance as AI regulations evolve.
• Measure business outcomes rather than technology activity.
• Scale AI confidently without creating operational risk.

Most importantly, customers gain a single accountable partner for the entire AI lifecycle—from readiness and governance to deployment, operations, optimization, and ongoing management.

The Evolution of the MSP

For more than 25 years, XTIUM has helped organizations manage critical IT infrastructure across network, cloud, security, communications, and digital workplace environments.

With XTAI Orchestrator, XTIUM continues to add to its leadership role of being the industry’s first, true AI Native MSP.

As Gartner recently noted, XTIUM demonstrates "excellent market alignment" by anticipating the shift toward AI-native autonomous operations and helping organizations integrate agentic AI workloads into enterprise environments.

Availability

XTAI Orchestrator is available immediately for customers deploying XTAI Managed AI services. With AI agent management and governance at the center of XTAI Services Core. Organizations can begin their AI journey with a free AI Readiness Assessment and build toward fully governed AI operations under a single XTIUM relationship.

To learn more, visit xtium.com/ai-services.

Sources:

^1 Gartner, Market Guide for AI Trust, Risk and Security Management, Avivah Litan, Max Goss, Sumit Agarwal, Jeremy D'Hoinne, Andrew Bales, Bart Willemsen, 18 February 2025.

About XTIUM
XTIUM is a global AI Native MSP trusted by more than 1,700 organizations worldwide. Through its XTAI platform, XTIUM helps businesses assess, govern, deploy, and operate AI while delivering secure cloud, network, cybersecurity, digital workplace, and communications services under a single accountable partnership. XTIUM is a four-time Gartner® Magic Quadrant™ Leader in Managed Network Services, recognized as the #1 provider for Automation & AI in Gartner's 2026 Critical Capabilities report, and recipient of the 2026 AI Breakthrough Award for AIOps Solution of the Year.