Hatch Surpasses 150 Million Leads, Expands AI Agent Platform Into New Service Categories

NEW YORK--(BUSINESS WIRE)--Hatch, an AI-powered communications platform built for service businesses, today announced that more than 150 million leads¹ have flowed through the Hatch platform for HVAC, plumbing, roofing, and general contracting companies nationwide. Hatch is also expanding its platform to support additional service categories, including handyman services, home cleaning, masonry/concrete, moving, pest control, and pressure washing. This milestone follows the integration of OpenAI's GPT-Live-1, making Hatch the most advanced voice AI solution for service businesses by enabling more natural, responsive customer conversations.

Collectively, service businesses manage over $5 billion in annual lead value on Hatch.² As the company enters new categories, its engineering team is working directly with service businesses to address the unique workflows and challenges of each field.

“Service businesses are setting the pace on AI, and they're eager to adopt technology that not only responds to customers instantly, but understands how the business operates, and takes action to get the job booked,” said Chris Bache, co-founder and chief executive officer of Hatch. “With direct access to the latest innovations like GPT-Live-1, Hatch is able to work hand-in-hand with service professionals to help them build an AI-powered solution that fits their day-to-day needs, no matter how specialized.”

LB Capital is an operator-first company that invests in home services businesses, speeds up their growth, and helps owners build companies. Operators across its portfolio have connected all of their lead sources to Hatch and nearly doubled their appointment set rates. They now respond to every new lead within one minute, 24/7, without adding staff to cover nights and weekends.

“There are a lot of options on the market, but Hatch was the one that actually worked for the operators we work with, and they're seeing real results,” said Bill Rossell, chief executive officer of LB Capital. “Owners can't be everywhere at once, and with Hatch, they don't have to be. The Hatch agent understands each business and knows how to qualify a lead, so revenue per job has gone up.”

Hatch’s new custom integration model builds on the company’s established partnerships and integrations, making advanced AI-powered technology accessible to service professionals across a wider range of specialties.

About Hatch

Hatch (usehatchapp.com) is an AI-powered communications platform built for service businesses. By combining advanced voice AI solutions with purpose-built operational intelligence, Hatch helps businesses turn customer demand into action across voice, text, email, and web. Its AI customer service representatives (CSRs) answer calls in real time, engage and qualify leads, nurture opportunities, and book appointments 24/7, all while integrating with the systems businesses rely on to run their operations. Hatch was founded in 2018 and joined Yelp in 2026.

¹ Hatch Internal Data 2026. Calculation based on the estimated total volume of lead sources on Hatch between May 2018 to June 2026.
² Based on Hatch internal data for average monthly volume of leads actively worked by Hatch customers from June 2025 to June 2026.