Airship Recognized in 2026 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs for Second Consecutive Year

SAN FRANCISCO--(BUSINESS WIRE)--Airship, the mobile-first customer experience company, today announced its recognition in the Gartner® Magic Quadrant™ for Multichannel Marketing Hubs for two years in a row. Airship has also been recognized six times in the Gartner Market Guide for Mobile Marketing Platforms report—this latest report further recognizes Airship for its Airship Experience Platform.

“We are proud to be recognized in the Gartner report, which we believe validates our relentless focus on delivering measurable business results for top brands,” said Brett Caine, CEO of Airship. “Mobile is where customer loyalty is earned and revenue is accelerated. I’m proud of our AI innovations, which focus on reducing the time it takes to create immersive experiences that convert to meaningful value while providing human in the loop and privacy standards our enterprise customers can trust. Our decades of deep mobile expertise, paired with our outcome-led AI, are why the world’s leading brands rely on Airship to achieve significant business outcomes such as loyalty, growth, and revenue.”

Product Vision & Strategy

To further enhance its AI capabilities, Airship recently launched Airship Decisioning AI, empowering digital experiences teams to make in-the-moment decisions based on customers’ natural language input and context. In addition to on-device intelligence, Airship continues to advance its agent-to-agent standards, real-time performance monitoring, and seamless data warehouse interoperability.

Customer rating

Airship Customer Experience Platform has an overall rating of 4.6 out of 5 stars and 89% willingness to recommend rating based on 87 verified users submitted in Multichannel Marketing Hubs on Gartner® Peer Insights™, as of September 22, 2026. Airship is also an Established player in the latest Voice of the Customer report from February 27, 2026 for Multichannel Marketing Hubs.

Learn More

Explore our latest blog post for in-depth insights and further details regarding platform features. Download a complimentary copy of the 2026 Gartner Magic Quadrant for Multichannel Marketing Hubs report directly from Airship.

Gartner Disclaimer

Gartner, Magic Quadrant for Multichannel Marketing Hubs, 22 September 2026, Audrey Brosnan, Suzanne Schwartz, Tia Zervas, Julia Multedo

GARTNER, Gartner Peer Insights, Magic Quadrant is a trademark of Gartner, Inc. and/or its affiliates.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates.

ABOUT AIRSHIP

Airship is the only cross-channel customer experience platform where mobile expertise and outcome-led AI turn everyday interactions into repeatable conversions. For over 15 years, Airship has pioneered mobile innovation—from inventing the first push notification, the first mobile boarding pass, the first live activity, and the first intelligent agent fleet, to now its Decisioning AI. Thousands of top global brands trust Airship to deliver unified cross-channel experiences and orchestrated journeys that drive measurable results at scale.