Angel of the Winds Selects The Agilysys Technology Ecosystem to Increase Bookings and Streamline Guest Processes Including Check-in

Partnering with Agilysys has reduced staff training time, shortened check-in lines, increased room activity and F&B revenue for this prestigious property.

ALPHARETTA, Ga.--(BUSINESS WIRE)--Agilysys, Inc. (Nasdaq: AGYS), a global hospitality-focused technology and services provider, today announced that Angel of the Winds, a premier casino resort north of Seattle, has expanded use of the Agilysys hospitality technology ecosystem across property management, online booking and F&B point-of-sale (POS).

Located in Arlington, Washington, Angel of the Winds Casino Resort is a tribal gaming and entertainment destination with a 125-room hotel, six restaurants, five bars, an event center and an upscale RV resort.

“Our property has seen a significant increase in bookings since converting to Agilysys for property management and reservations,” said Lori Swehla, Hotel Manager at Angel of the Winds, "The long lines we typically experience at check-in time on weekends have all but vanished since we introduced self-service check-in kiosks as an option for guests. Just as important, our staff members have been able to learn Agilysys Versa PMS and create reservations with as little as one day of training.”

She added, “Agilysys has transformed the online booking experience for our guests while helping us increase booking activity. From a single screen, guests can view up to six months of availability and securely access personalized player offers. RV park guests can also use an interactive map to select a specific site and make reservations alongside others in their party. These capabilities have been true game changers for our business.”

Aside from adding Agilysys Versa PMS and Agilysys Book as part of an integrated environment, Angel of the Winds has converted POS operations to InfoGenesis 12UX and implemented IG OnDemand and IG Kiosk to support service on the pool deck. Not only do guests have the ability to order food and beverage (F&B) items from just about anywhere on property, pay and have it delivered to their location, they can now also use the kiosk at the pool to purchase F&B or pool supplies like floaties, sunscreen and toys.

“Once the hardware was updated, POS operations ran so much faster and our team members have been so much happier. In addition, from a configuration standpoint, it has been far less complicated to add printers,” said Andy Snider, IT Operations Manager for Angel of the Winds. “The guests absolutely love the kiosk at the pool. It has been very popular for direct, walk-up orders and the kiosks use the same menu definitions from OnDemand keeping operational practices consistent.”

Scalability that Supports Growth for the Future

Angel of the Winds wanted technology solutions that would meet operational needs while delivering a seamless experience for guests and staff. “Ultimately, that is why we chose Agilysys,” said Snider. "The support team has been incredible and has really made this a seamless experience. It was just as important to them that we succeed and find the best solutions for our operation. In addition to the responsiveness of the support team, the training videos, online resources and self-service tools available through Agilysys have helped our staff learn new functionality quickly and get the most out of the technology.”

“The solutions Angel of the Winds has implemented are helping provide a frictionless guest experience while optimizing staff productivity,” said Darren Student, Vice President of Sales at Agilysys. “These technologies will continue to support evolving operational needs across the property and our team will be by their side to help bring their vision to life.”

About Agilysys, Inc.

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS) and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantages through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living and entertainment venues worldwide. www.agilysys.com