Allconnect™ Earns Its Highest ACSI® Score in Company History, Delivering Eight Straight Years of Industry-Leading Customer Experience

Allconnect's has scored higher than or matched the top ACSI scores among publicly-reported companies every year since 2018, capped by a 2025 score of 89.

FORT MILL, S.C.--(BUSINESS WIRE)--Allconnect, a leading consumer platform that helps millions of customers compare and connect services that run their homes, earned a 2025 American Customer Satisfaction Index (ACSI^®) score of 89. This is the highest mark in the company's history and a higher score than of any of the more than 450 companies ACSI publicly reported across 43 industries in 2025.

The 89 caps an eight-year run in which Allconnect has scored higher or matched the highest ACSI score of any publicly reported company every year from 2018 through 2025. Allconnect's 89 came in above the score of every one of the 40-plus industries ACSI measured in 2025. The company's score is based on more than 100,000 surveys administered by Allconnect and modeled by ACSI LLC using its proprietary methodology. Allconnect's customers feel the way people feel about brands known for great service like Chick-fil-A, Apple, and Lexus: taken care of at a moment that matters.

“An 89 is the highest score we have ever earned, and it comes at a critical time when customer satisfaction has never been more paramount,” said Michael Doughty, President of Allconnect. “Maintaining our satisfaction leadership for eight straight years is a testament to how our team has designed every interaction and our technology around customer preferences.”

Allconnect credits the result to a consistent formula: delivering personalized and simple experiences across digital, voice, and agentic channels while giving people transparency, real choice, meaningful savings, and control over their privacy. That combination is what keeps customers feeling supported at high-stakes points in the home journey, such as moving into a new place or starting service.

“Allconnect keeps proving that a great customer experience is a real competitive advantage, not a slogan,” said Bill Mathauer, VP of Utility Partnerships for Allconnect. “These results reflect the work our teams do every day: making complicated decisions about the home simpler and earning trust one interaction at a time.”

For the utilities, retailers, and home services brands that power their customer journeys with Allconnect, the score carries weight beyond the recognition. Partners rely on Allconnect to handle the pivotal points in a customer's experience from Day 1 in a way that protects their brand, builds loyalty, and generates revenue. A leading ACSI score is evidence that the customers Allconnect serves are treated well, which strengthens the partner relationship at every step.

About Allconnect

Allconnect is a digital marketplace and customer acquisition platform that simplifies how consumers connect to essential home services through seamless voice, digital, and agentic

experiences. Since 1998, Allconnect has connected with more than 100 million consumers while helping leading brands, including utilities and communications providers, simplify complex decisions, acquire customers, improve engagement, and monetize high-intent audiences through performance-based solutions. Allconnect is a Red Ventures company. Learn more at https://www.allconnect.com/partner-with-us.

About Red Ventures

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe and Puerto Rico. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, RV Education and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

About ACSI

The American Customer Satisfaction Index (ACSI®) is a national economic indicator and a leading provider of customer analytics products that help organizations build lasting customer relationships and prove ROI on experience investments. ACSI’s AI-enhanced platform delivers intuitive dashboards and cause-and-effect analytics that pinpoint the quality drivers most predictive of customer allegiance, retention, price tolerance, and financial performance. ACSI data has been shown to correlate strongly with key micro and macroeconomic indicators, including consumer spending, GDP growth, earnings, and stock returns.

Founded in 1994 at the University of Michigan’s Ross School of Business, the ACSI measures customer satisfaction with more than 400 companies in over 40 industries, including federal government services, based on approximately 200,000 annual interviews. Learn more at https://www.theacsi.com.

ACSI and its logo are Registered Marks of American Customer Satisfaction Index LLC.

2025 ACSI Scores of select publicly measured companies generated by ACSI LLC, compared to Allconnect's 2025 ACSI score based on over 100,000 surveys. Surveys were administered by Allconnect and modeled by ACSI LLC using the proprietary ACSI methodology. ACSI LLC does not regulate the survey administration or sample size.