Avangrid Expands AI Adoption to Strengthen Utility Operations and Customer Experience

ORANGE, Conn.--(BUSINESS WIRE)--Avangrid, Inc., a leading energy company and member of the Iberdrola Group, is expanding the use of artificial intelligence, advanced analytics, digital grid capabilities, and responsible data governance to strengthen grid reliability and improve customer service. The effort is part of Avangrid’s broader focus on using technology to improve how the company plans, operates, and serves customers in an increasingly dynamic energy environment.

“AI is becoming an increasingly important tool for Avangrid, helping employees work more efficiently while improving reliability, safety, and customer service,” said Avangrid CEO José Antonio Miranda. “Our focus is on implementing practical, responsible applications that create measurable value for the business and the communities we serve.”

Building on Iberdrola’s global leadership in AI adoption, Avangrid is applying practical, employee-centered AI tools across the business. The company is using AI to automate repetitive tasks, improve data analysis, enhance asset management, and help teams make faster, better-informed decisions. These tools are designed to assist employees while helping teams find, understand, and use information more easily.

Avangrid crews are utilizing drone inspection technology that helps teams assess electrical grid infrastructure conditions more efficiently and consistently. By combining aerial data capture with analytics, these tools can support earlier identification of potential issues and more targeted maintenance planning.

In customer operations, voice-of-the-customer solutions are helping Avangrid better understand customer needs, sentiment, and service pain points. By turning customer interactions into actionable insights, these capabilities can help improve responsiveness, simplify the customer journey, and support a more modern utility experience across channels.

Avangrid is also advancing AI-enabled tools across its business areas, including First Time Right in field operations, Ask E&P for environmental and permitting guidance, and predictive analytics to support more proactive grid reliability and asset planning. These initiatives are designed to help employees quickly access relevant information, reduce rework, improve consistency, and make better use of enterprise knowledge in day-to-day operations.

Together, these initiatives show how Avangrid is moving AI from experimentation into everyday utility operations. As energy demand continues to grow, Avangrid is strengthening its AI capabilities to operate more efficiently, plan more intelligently, and support a more adaptive, customer-focused utility model. The result is a practical approach to innovation that supports employees, improves outcomes for customers, and advances a strong energy future.

About Avangrid: Avangrid, Inc. is a leading U.S. energy company investing in grid infrastructure and power generation projects to deliver reliable energy and meet growing electricity demand. With approximately $50 billion in assets and operations across 25 states, Avangrid is helping modernize the U.S. electric grid, improve system resiliency, and support economic growth for the customers and communities it serves. Avangrid owns and operates seven electric and natural gas utilities, serving more than 3.4 million customers in New York and New England. Avangrid also has nearly 100 energy generation facilities across the United States and more than 11 gigawatts of installed capacity. Avangrid has more than 8,300 employees and was named among the World's Most Ethical Companies in 2026 for the eighth consecutive year by the Ethisphere Institute. Avangrid is a member of the Iberdrola Group. For more information, visit www.avangrid.com.