Intelvio Advances Workplace Safety with the Next Evolution of Pivot Crisis Intervention

Prevention-first crisis management program equips frontline teams to recognize, de-escalate, and respond before situations become crises.

LEHI, Utah--(BUSINESS WIRE)--Healthcare and educational services workers face the two highest rates of workplace violence of any industry in the United States, according to the U.S. Bureau of Labor Statistics. Yet most frontline staff receive crisis training only once a year, if at all. Intelvio is working to change that.

Today, Intelvio announced the evolution of Pivot Crisis Intervention™ (formerly Professional Crisis Management Association), expanding its prevention-first approach to crisis readiness as part of the company's broader mission to strengthen workforce capability across healthcare and behavioral health.

Grounded in Applied Behavior Analysis and more than 40 years of behavioral science research, Pivot Crisis Intervention is built on the foundational belief that every person deserves to be treated with dignity, especially in moments of crisis. Pivot equips professionals in education, healthcare, and human services with the skills to recognize warning signs early, de-escalate effectively, and respond safely—before situations become crises.

Pivot's evolution reflects a broader shift in how organizations approach workforce preparedness. Rather than viewing crisis management as a periodic training requirement, leaders are increasingly focused on building systems and capabilities that equip teams to respond consistently, confidently, and safely when it matters most.

"Crisis intervention should not be a box to check; it should be a living capability within an organization," said J.P. Fingado, Chief Executive Officer of Intelvio. "Our goal is to help teams build the confidence and fluency to create safer environments every day, for staff and the people they serve."

More than 100,000 professionals have been certified through Pivot’s training. Internal customer data shows 95% of organizations report a positive impact from Pivot Crisis Intervention, while 98% continue to recertify their teams year after year—a reflection not of compliance pressure, but of demonstrated impact.

The evolution of Pivot Crisis Intervention introduces a streamlined certification pathway with three role-based tiers (Associate, Practitioner, and Instructor), a hybrid learning model that combines self-paced study with live skills practice, and organizational tools that help leaders track team readiness and maintain certification coverage amid staffing changes.

"What sets Pivot apart is the emphasis on demonstrated fluency, not just awareness," said Shauna Vorkink, Chief Product Officer. "We want organizations to have teams that can recognize risk earlier, de-escalate more consistently, and respond with confidence, because that's what actually creates safer environments."

Pivot is part of Intelvio's growing portfolio of workforce education brands, including allied health training, test preparation, and mental and behavioral health professional development, all united by a common purpose: expanding access to education that builds stronger, safer workplaces and care environments.

To learn more, visit PivotCrisis.com.

About Pivot Crisis Intervention

Pivot Crisis Intervention helps organizations achieve safer, more consistent outcomes through prevention-first crisis management training and certification. Backed by more than four decades of experience and grounded in Applied Behavior Analysis, Pivot equips professionals across education, healthcare, and human services with the skills and confidence to prevent, de-escalate, and safely respond to crisis situations.

About Intelvio

Intelvio LLC is a workforce education provider serving the healthcare and behavioral health sectors through a diversified portfolio of brands. Its offerings include medical training for allied health careers, test preparation and certification programs, and educational resources for mental and behavioral health professionals.

Across the U.S., Intelvio delivers hands-on allied health training and certification programs in multiple markets, while its mental and behavioral health platforms serve a global audience through digital education and content. The company combines in-person training with scalable learning platforms to strengthen workforce pipelines and expand access to education.

Learn more at Intelvio.com.