Member Loyalty Group Announces Retirement of CEO Michelle Bloedorn

VERNON HILLS, Ill.--(BUSINESS WIRE)--Member Loyalty Group, a provider of member experience analytics and strategic support for credit unions, today announced that Chief Executive Officer Michelle Bloedorn retired effective July 10, 2026, concluding a distinguished career that helped shape the organization's growth and impact since its founding in 2008.

Since joining MLG at its inception, Bloedorn has played an instrumental role in establishing the company as a trusted partner to credit unions seeking to strengthen member relationships through data-driven insights, analytics and strategic guidance. Under her leadership, MLG has worked with more than 200 credit unions to better understand the experiences and behaviors that drive loyalty, engagement and long-term member value.

"Michelle's leadership, vision and unwavering commitment have helped shape Member Loyalty Group into the organization it is today," said Monique Little, Chair of the Member Loyalty Group Board of Directors. "She has dedicated her career to helping credit unions better serve their members, and her influence can be seen not only in MLG's growth, but also in the lasting relationships she has built throughout the industry. On behalf of the Board, we thank Michelle for her many contributions and wish her all the best in her well-earned retirement."

"It has been an incredible privilege to help build Member Loyalty Group and work alongside so many passionate credit union leaders over the years,” said Bloedorn. “I am deeply grateful to our clients, partners, Board and team for their trust and support, and I look forward to seeing MLG continue its important work in the years ahead."

The Board of Directors expects to announce MLG's next Chief Executive Officer in the coming weeks. Until then, the organization's leadership team will continue overseeing day-to-day operations, ensuring uninterrupted service and support for MLG's clients and partners.

"Member Loyalty Group is built on a strong foundation, a talented team and a clear mission to help credit unions create exceptional member experiences," said Little. "We are committed to ensuring a smooth leadership transition and look forward to announcing the next CEO who will continue advancing that mission."

About Member Loyalty Group

Founded in 2008, Member Loyalty Group provides analytics, benchmarking, research, and strategic guidance that help credit unions strengthen engagement and better understand the relationship between member experience and performance. Learn more at memberloyaltygroup.com.