Newegg Launches a New Conversational AI Shopping Experience on Newegg.com

DIAMOND BAR, Calif.--(BUSINESS WIRE)--Newegg (Newegg Commerce, Inc., NASDAQ: NEGG), a global leader in computer and technology products, this week unveiled a full conversational AI shopping experience available at newegg.com/ai, letting shoppers move from idea to cart in one place.

Through this new AI mode, customers can describe what they're looking for in plain language and refine through conversation – asking the assistant to swap a part, adjust the shopping budget, or prioritize a different specification, without restarting the search. The assistant carries that context, surfacing the right products as the conversation develops. Items added to the cart remain accessible from a side panel within the experience, allowing customers to review their build and check out without ever leaving the conversation. Throughout, the assistant draws from Newegg's live catalog, including current pricing, real-time inventory, Shell Shocker deals, OpenBox listings, and Combos, and is planned to integrate directly with Newegg's proprietary build tools such as PC Builder and PC Upgrade.

"Tech shopping involves a lot of reasoning about specs, trade-offs, budget, fit, with what you already own. Our new AI assistant is built to think through all of that the way an experienced tech friend would, surfacing the right options, and staying with you from the first question all the way to checkout, without you ever leaving the conversation,” said Jim Tseng, VP of Newegg Product Management.

Beyond the storefront experience, the same conversational AI also lives as an on-page assistant available from any page on Newegg.com. The on-page assistant focuses on product questions, compatibility checks, and deal guidance, helping customers as they browse the storefront without interrupting their flow.

Availability

The Newegg app for ChatGPT, now available in the ChatGPT Apps directory, brings Newegg's catalog into ChatGPT conversations with the same live pricing, inventory, and deal integration. More on the Newegg app for ChatGPT is available on Newegg’s News & Stories and the ChatGPT landing page at https://promotions.newegg.com/tools/gptneweggapp/lp/newegg-chatgpt-landing.html. Additional AI platform integrations are in development.

The conversational shopping experience and the on-page assistant are available now to all visitors on newegg.com on desktop and mobile. Personalized recommendations and saved chat history are available to signed-in Newegg account holders.

About Newegg

Newegg (Newegg Commerce, Inc., NASDAQ: NEGG), founded in 2001 and based in Diamond Bar, Calif., near Los Angeles, is a leading global online retailer for PC hardware, consumer electronics, gaming peripherals, home appliances, and lifestyle technology. Newegg also serves businesses’ e-commerce needs with marketing, supply chain, and technical solutions in a single platform. For more information, please visit Newegg.com.