ISG Study Manufacturing Industry Service Providers

Upcoming ISG Provider Lens^® report will evaluate providers helping manufacturers modernize engineering and adopt more intelligent, adaptive operations

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that support manufacturers as they navigate supply chain restructuring and operational complexity and meet growing demands for resilience and competitiveness.

The study results will be published in a series of comprehensive ISG Provider Lens^® reports, called Manufacturing Industry Services and Solutions, scheduled to be released in November 2026. The reports will cover companies offering services focused on engineering, research and development, physical AI and smart/digital factories, supply chain and aftermarket strategies and technology transformation.

Enterprise buyers will be able to use the insights from the reports to evaluate their current vendor relationships, identify potential new engagements and compare available offerings. ISG advisors will use the research to guide clients through increasingly complex transformation and platform investment decisions.

Manufacturing is undergoing significant changes caused by factors including geopolitical uncertainty, changing trade dynamics and supply chain realignment. Manufacturers are investing in advanced engineering, software-defined products, digital twins and industrial AI to become more innovative and competitive. Many are making their production environments more adaptive through automation, physical AI, computer vision and edge computing while also building toward operational resilience and long-term growth. These developments are influencing product development, production methods and enterprise-wide transformation.

“Manufacturers increasingly want partners that can connect engineering innovation with operational execution,” said Iain Fisher, director, ISG. “Service providers that bring together industry expertise, intelligent technologies and transformation capabilities help enterprises respond to changing market conditions and evolving business priorities.”

ISG has distributed surveys to more than 130 manufacturing industry service and solution providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing services and solutions that manufacturing enterprises are buying, based on ISG’s experience working with its clients. The four quadrants are:

• Engineering Research and Development (ER&D) Services, evaluating providers that help manufacturers design, develop, test and industrialize products. These providers use engineering expertise, digital twins and AI-assisted capabilities to accelerate innovation.
• Physical AI and Smart/Digital Factory Services, assessing providers that enable intelligent manufacturing through automation, connected operations and advanced production technologies. These providers apply industrial AI, robotics and IIoT to improve factory performance and resilience.
• Supply Chain and Aftermarket Services, covering providers that support procurement, logistics, fulfillment and aftermarket operations. They help manufacturers improve efficiency, optimize decision-making and enhance customer experiences through digital technologies and automation.
• Technology, Transformation and Consulting Services, evaluating providers that help manufacturers modernize technology environments and execute business transformation initiatives. These providers combine consulting, cloud, data, cybersecurity and AI capabilities to improve operations.

Geographically focused reports from the study will cover the global manufacturing services and solutions market and examine products and services available in Europe and North America. ISG analysts Srinivasan P N (Europe) and Sneha Jeyanth (North America) will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as manufacturing services and solutions providers can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions, based on ISG’s continuous CX research.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.